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  1. Tim
    Post

    CCD Readout Faulty

    Was it working previously, and now is having this issue? Can you please provide the serial number for the camera?
    Post by: Tim, Apr 1, 2024 in forum: STX and STXL Series Cameras
  2. Tim
    Post

    Unusual DARKS with STX 16803

    Can you tell me the serial number written on the camera? Have you tested the camera on a different computer, or with different software such as...
    Post by: Tim, Mar 4, 2024 in forum: STX and STXL Series Cameras
  3. Tim
    Post

    ST8XME showing '0' counts in all pixels - help required please

    Jennie, If you want to send it for service to us here in Canada, please submit the following RMA contact form. Once I receive the submission, I...
    Post by: Tim, Mar 4, 2024 in forum: Legacy Models - Community Support
  4. Tim
    Post

    AC2020 fan stopped working

    PM sent
    Post by: Tim, Mar 1, 2024 in forum: Aluma AC Series CMOS
  5. Tim
    Post

    AC2020 fan stopped working

    I just finished testing a new camera at -20C ambient, and there is no case in which the fan should not be running. So if the fan is not running,...
    Post by: Tim, Feb 22, 2024 in forum: Aluma AC Series CMOS
  6. Tim
    Post

    AC2020 fan stopped working

    Gary/Mark. Can you tell me the ambient temperature when the camera is started up and there is no fan?
    Post by: Tim, Feb 21, 2024 in forum: Aluma AC Series CMOS
  7. Tim
    Post

    ST-i CCDs need a fix

    PM Sent.
    Post by: Tim, Feb 12, 2024 in forum: Legacy Models - Community Support
  8. Tim
    Post

    Dead STT-3200ME

    You can check the fuse "F1" by removing the back cover of the camera. It is to the left of the power connector on the PCB. If that doesn't...
    Post by: Tim, Jan 29, 2024 in forum: Legacy Models - Community Support
  9. Tim
    Post

    Camera error 17

    Can you please submit the following RMA contact form? Once I receive it, I can provide you with an RMA number and return instructions:...
    Post by: Tim, Jan 22, 2024 in forum: STX and STXL Series Cameras
  10. Tim
    Post

    Camera error 17

    Be sure to check "Dual Chip Mode", on the Camera Control window "Setup" tab.
    Post by: Tim, Jan 18, 2024 in forum: STX and STXL Series Cameras
  11. Tim
    Post

    pointing update failures

    After a detailed inspection, we didn't find any foreign substances on the chip after cleaning and testing, and the source of the residue remains...
    Post by: Tim, Jan 18, 2024 in forum: Aluma AC Series CMOS
  12. Tim
    Post

    STXL 16200 Problem

    I don't think I saw it mentioned, but can I also suggest you try a different USB cable? Preferably a known good, and short USB cable (6' or...
    Post by: Tim, Jan 2, 2024 in forum: STX and STXL Series Cameras
  13. Tim
    Post

    SC2 problem

    Unfortunately, this is a delicate fix. Its best to send it in and we can correct the issue for you. Please submit the following RMA contact form...
    Post by: Tim, Dec 13, 2023 in forum: Guiding and Adaptive Optics - StarChaser and AO
  14. Tim
    Post

    SC2 problem

    With the camera powered off, the shutter should move freely. If you tilt the camera from side to side, do you hear the shutter sliding back and...
    Post by: Tim, Dec 12, 2023 in forum: Guiding and Adaptive Optics - StarChaser and AO
  15. Tim
    Post

    STF-8300M + FW8-8300: blown fuse?

    There are 3 smt fuses located on the I2C board that could be changed if you wanted to try that. They are labeled F1, F2, and F3 on the I2C pcb....
    Post by: Tim, Dec 6, 2023 in forum: STF Series CCD Cameras
  16. Tim
    Post

    pointing update failures

    Can you please submit the following RMA form, and I can provide you with an RMA number and return instructions....
    Post by: Tim, Dec 1, 2023 in forum: Aluma AC Series CMOS
  17. Tim
    Post

    ST-i CCDs need a fix

    Can you please submit the following RMA contact form? Once I receive it I can provide you with RMA numbers and return instructions....
    Post by: Tim, Nov 28, 2023 in forum: Legacy Models - Community Support
  18. Tim
    Post

    STXL-11002 with FW8G-STXL - issue with flats and with reliably connecting to camera

    If you would like to send it in for service, please submit the following RMA contact form. Once I receive your submission, I can provide you with...
    Post by: Tim, Nov 15, 2023 in forum: STX and STXL Series Cameras
  19. Tim
    Post

    Problem with strange STF 8300 camera S/N PROTO/08

    I can provide you with return instructions and an RMA number. In order to start this process, could you please submit the following RMA contact...
    Post by: Tim, Oct 10, 2023 in forum: Legacy Models - Community Support
  20. Tim
    Post

    STXL-6303E sudden loss of sensitivity

    Hi Ed, Can you please submit the following RMA contact form? Then I can send you an RMA number and return instructions....
    Post by: Tim, Sep 12, 2023 in forum: STX and STXL Series Cameras
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