Staff Assigned: Adam Robichaud CCD Andor model DU-888E-C00 does not work with MaximDL

Discussion in 'Demo User Tech Support' started by Carlos Perez-del-Pulgar, Nov 4, 2017.

  1. Carlos Perez-del-Pulgar

    Carlos Perez-del-Pulgar Cyanogen Customer

    Joined:
    Nov 4, 2017
    Messages:
    5
    Hello:

    We have installed MaximDL Pro in evaluation mode to test if it works correctly with our telescope.

    We have an Andor CCD model DU-888E-C00. MaximDL recognize the CCD, but when I try to connect it, I receive this error: "Error initializing camera, Error opening the camera, An internal error has occurred in the camera driver". However, if I use Micro-manager, I can take images without any problem.

    We have installed MaximDL v6.14 in a Windows 7 x64 OS, using the Andor driver v4.33.0.0.

    Find attached different screenshots.

    We would appreciate support to use the CCD with MaximDL.

    Thank you in advance.

    Carlos
     

    Attached Files:

    Last edited: Nov 6, 2017

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