Changing background values on STi images. Causing guiding problems and star fades.

Here are 2 screenshots showing the USB setup on my PC. I'm not sure how to read this but I think its showing that both SBIG cameras are on the same root hub? If this is the case how do I get it to a different one?

I'm working on doing testing with the cameras now, I can tell you the problem is still there if the ST-8300M camera is powered off but still physically connected to the PC. I'm checking to see if my friend who lives onsite can unplug everything but the STi from the PC, if not I'll have to test it next time I'm at the observatory. I've also attached a series of guide images during each test.

 

OK my friend was able to unplug everything USB from the PC except for the STi camera, we also used a different 15ft USB cable of good quality and I'm still seeing the same problem. I also tried with simple auto dark calibration which is what I normally use with this camera, and I also tried no calibration with the same result. I hope this is of some help, please let me know if you want any more tests done, I'll be happy to do it.

 

I continue to have the same random bad guide images as described. With my set up I'm using the guide chip in the self-guiding filter wheel so everything must go through the STT 8300. I could switch to Ethernet to connect the camera to my PC if we think USB is somehow the root of the problem. I this the suggestion?

 

Sounds like a good test to me, sure can't hurt.

 

One thing I didn't think to try was the new Beta version, I'm still running 6.12. Doug do you wan't me to try the Beta?

 

Been 4 days since I did the asked for tests. Any thoughts?

 

Thanks, hope he is feeling better.

 

Hi Adam, no I don't have a driver log. How do I capture this?

According to the driver checker all of my drivers are up to date so is there something else I need to do to make sure I have the correct drivers?

 

I will collect the logs as soon as I can. Do you need actual stars while I collect the logs? It might be a few nights before it is clear.

I have had some problems connecting to the STi in the past, a work around I found was this. I click connect to my 2 cameras and camera 2 (STi) will not connect and I get an error message of "Camera 2 failed to open Conud not initialize CCD Camera (27)". However after I get the error message, if I open the "setup camera" window for camera 2, and the close it right away not changing any of the settings, click on connect, it connects perfectly. This has happened several times in a row but for whatever reason seems to happen less often lately.

I'm a big fan of "If it isn't broke don't fix it" so I'm in no hurry to change anything but if you think it might help either of the problems that I'm having I'm up for trying.

 

Sounds good. One other quick question. Do you want me to stI'll leave everything else usb unplugged from the pc to do the logging or can I put everything back to normal?

 

OK Here you go, the problem seemed worse than ever tonight. I also noticed something new, I would get darker bands through the images at times. I switch to multi star guiding just so I could get the full frame of the image saved so you could see the entire image. I also switched to using the newest Beta version tonight, I did notice that several times I would get an error message that "Image Calibration Failed". I couldn't tell if this happened at the same time as the bad images, my internet connection to the observatory was really slow and there was a lot of lag. I tried several different settings and I tried to make the file names obvious as to what they were. Let me know if you need anything else.

BTW I also noticed something, if you select 16x16 for the trackbox the 3d profile no longer works for the guide camera in the camera control window.


https://www.dropbox.com/s/5mai0un8y...uide Images Full Calibration Bin 1x1.zip?dl=0

https://www.dropbox.com/s/zroajx1k00sg0b0/32x32 Track Box Bin 2x2.zip?dl=0

https://www.dropbox.com/s/5pypin8u3...uide Images Full Calibration Bin 1x1.zip?dl=0

https://www.dropbox.com/s/85dyxwpe8yji4th/Full Size Guide Images No Calibration Bin 1x1.rar?dl=0

https://www.dropbox.com/s/80viwje7zt72w4n/Full Size Guide Images Simple Auto Dark Bin 1x1.zip?dl=0

https://www.dropbox.com/s/2c46y556ubt6b3f/Full Size Guide Images Simple Auto Dark Bin 2x2.rar?dl=0

https://www.dropbox.com/s/iqtdlt0a4jglg1m/Logs 10 14.txt?dl=0

 

Hi Adam. Curious if you were able to download the files OK and if they made sense and were what you needed.

Thanks.

 

I'm not trying to be difficult, and I realize there is a weekend involved from when I posted my images, but it has been 5 days with out any kind of acknowledgement. I originally started this thread back on April 22nd, today is August 19th and we still don't even seem to have a start on identifying the problem. I have repeatedly had to bump this thread and even sent a PM to staff to get some response, I've tried to do everything possible to help with this problem on a product that should be without issue, (I'm not the only one seeing it). I'm getting pretty frustrated with the level of support.

 

If Adam is still out because of being sick, I totally understand that, however someone should really at least inform the customers of that information so we aren't just sitting here being ignored. I work in service, I can handle sometimes up to 20-30 different customers a day, I know it can be a huge challenge to try and keep everyone happy, but it makes a HUGE difference if you just keep people updated as to what is going on even when you are not yet able to fix their problem.

As far as the zip/rar, that is what happens when you do something half asleep late at night. If that is a problem I can re-do the files.