Fan not running

Discussion in 'STX and STXL Series Cameras' started by Michiel Ford, Jun 22, 2017.

  1. Michiel Ford

    Michiel Ford Cyanogen Customer

    Joined:
    Sep 12, 2015
    Messages:
    88
    Location:
    Holton, KS
    When it rains, it poors. I just noticed the fan on my STXL 11002 is not running. First, I need to know what fan I need to replace it with, and second, if the fan is not running, will it not initate the camera.

    Thank you again for your help.

    Mike
     
  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    527
    Mike,

    The fan should not prevent the camera from initiating. Send me an email, bill@sbig.com, and I'll send you the Manufacturer part number. Or, you can purchase one from me. Is the camera not initializing? If not, then perhaps there is something more than the fan going on.

    -Bill
     
  3. Michiel Ford

    Michiel Ford Cyanogen Customer

    Joined:
    Sep 12, 2015
    Messages:
    88
    Location:
    Holton, KS
    Bill, the camera will not initialize and just can't figure it out. Where would I need to send the camera to get checked?? AND, is there a charge to check it out. I definitely want the fan replaced, and would like to have you check out why it isn't initializing.
     
  4. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    527
    Mike,

    Lets do this over email, bill@sbig.com. Have you tried a different USB cable?

    -Bill
     
  5. Michiel Ford

    Michiel Ford Cyanogen Customer

    Joined:
    Sep 12, 2015
    Messages:
    88
    Location:
    Holton, KS

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