How to Connect Autoguider in the Filter Wheel of a FW8G-STXL to SkyX Professional??

I am having issues trying to connect the AG/filter wheel to the SkyX interface on Windows. The CCD camera connects perfectly fine. However when trying to connect the filter wheel to SkyX I receive an error code of 30027.

I have also checked all hard-wired connections, multiple times, and am aware that all necessary cables between the computer, telescope and camera are good to go.

I have updated the drivers for the CCD camera to include the most up to date versions of the camera and have noticed that the specific camera model listed above: "FW8G-STXL" does not pop up under the drop-down menu. Additionally, I have updated SkyX to the most recent version and neither of these updates have provided a solution and still I have yet to see the specific model of camera listed as a selection. I have noticed that none of these selections in the drop down menu, list any specific model of CCD camera that includes an auto-guiding chip. This leaves me in an odd situation because I am unsure how to connect the filter wheel use the auto-guiding chip within it if I am not even given a the possibility of using an auto-guiding chip.

Please HELP!

 

Bill,

I am not sure how to check if it is set to external/internal. Could you guide me through it? I have noticed this recommendation on other posts but I cannot seem to locate it.

I have since solved my connection issue (after updating the drivers, I neglected to restart the computer. After doing this the FW and Autoguider connected with ease). However, I am working through the instruction manual for the FW8G-STXL camera and I am struggling to adjust the pick-off mirror correctly. The manual says there should be a "shadow" appear on the edge of the image but I have completely rotated the knob for the pick-off mirror multiple times now and have been unable to notice a shadow. I read a post on here from November 2016 where someone mentioned this internal/external setting for the guider could be the possible solution but nothing definite, so I am open to suggestions.

-Anthony