Maxim DL demo glitches

Discussion in 'Demo User Tech Support' started by Alsand, Jan 14, 2019.

  1. Alsand

    Alsand Standard User

    Joined:
    Jan 13, 2019
    Messages:
    3
    Hi there !

    I’ve been playing with the demo version for a few days, and I encountered a couple of annoying problems…

    First of all, the View menu is unreadable.
    It’s stretched and scaled horizontally to full screen width (see attached screenshot).
    Oddly enough, this happens to the View menu only, all others are rendered correctly.

    Screenshot-(3).jpg

    One more thing I noticed: double clicking .FIT files opened a new empty instance of Maxim DL for each file (by empty I mean no document window shown).

    Uninstalling and reinstalling from scratch (multiple times) apparently took care of the issue, at least partially.
    Now double clicking on a file launches the app but does not show the image.
    Double clicking the file a second time opens it in the same instance of Maxim as expected.

    In other words, files can be opened with a double click only if the application is already running.

    I wonder if this is by design…

    P.S. I forgot to mention: running under Windows 10

    Alessandro
     
  2. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    1,671
    Do a Help About - what version is this?
    What operating system are you running? e.g. Windows 10 64bit 1809
    What video hardware and driver versoin do you have?
    Have you updated your video driver to the latest?
    What is your screen resolution?
    Are you running video scaling?
    What localization settings do you have (English & Italian?)

    If you are running at high resolution:
    - Right Click the MaxIm icon on the desktop.
    - Properties
    - Compatibility
    - Change high DPI settings
    Try the settings there.

    To solve the file opening issue:
    Run MaxIm ONCE with Right Click, Run As Administrator, and quit.

    Let us know if you still have issues.
     
  3. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    5,193
    That's the most bizarre symptom I've ever heard of. Please confirm the release version from Help / About.
     
  4. Alsand

    Alsand Standard User

    Joined:
    Jan 13, 2019
    Messages:
    3
    Doug, Colin, sorry for the incomplete info...

    Maxim DL 6.19
    Windows 10 64bit 1803 on an HP EliteBook 8570p
    Intel HD Graphics 4000 with latest drivers @ 1600x900
    no video scaling
    localisation settings: region - Italian , language - English (UK)

    Bizarre indeed !!
    And just as I was wondering if the Italian regional setting might be responsible (period/comma decimal separator possibly?), the View menu began showing correctly.
    So now it works, without me doing anything at all besides launching Maxim DL... Baffling to say the least.

    About the other issue: running once as administrator didn't fix it.
    First double click on file opens Maxim empty window, subsequent double clicks display files as expected.
    Could it be because of the demo reminder popping up at launch?
     
  5. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    5,193
    Windows 10 is a bit weird about file associations; one machine in 100 seems to do this for unknown reasons. It has something to do with your machine's configuration, but we haven't figured it out. It may in fact be corrected at some point by Windows Update.

    Just drag-and-drop your files onto the program, or use File / Open.
     
  6. Alsand

    Alsand Standard User

    Joined:
    Jan 13, 2019
    Messages:
    3
    It really is, isn't it ? :rolleyes:

    Thanks, all the best

    Alessandro
     

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