Staff Assigned: Bill Lynch MY STXL-11002M don't cooling and image value Zero.

Discussion in 'STX and STXL Series Cameras' started by taewoo KIM, Jan 19, 2018.

  1. taewoo KIM

    taewoo KIM Standard User

    Joined:
    May 28, 2015
    Messages:
    25
    Location:
    S.Korea
    Hello Bill.
    My STXL-11002M is broken.
    There are two faults.
    1. Cooler consumes 100% power but does not cool down.
    2. Even if you take an image, the value is 0
    Attachments will tell you.
    The USB connection and firmware updates are now done.

    Is the board in trouble?
    Should I send it to SBIG?
    What is the suspicion of the failure?

    thank you.

    taewoo
     

    Attached Files:

  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    527
    Taewoo,

    Send me an email, bill@sbig.com, and we'll make arrangements for sending it in.

    -Bill
     

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