Staff Assigned: Adam Robichaud Pixis 1024 camera connection failure.

Discussion in 'Demo User Tech Support' started by palm2018, Mar 18, 2019.

  1. palm2018

    palm2018 Standard User

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    When I'm trying to connect my Pixis 1024 Camera(PVCAM installed), it failed and following message shown.
    Snap1.png
     
  2. palm2018

    palm2018 Standard User

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    anyone could tell me how to fix this problem?
     
  3. Colin Haig

    Colin Haig Staff Member

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    Did you install th Pixis 32 bit drivers?
    My colleagues may have other suggesions when they return to work in the morning (It is about 22:48 here, UTC-4).
     
  4. palm2018

    palm2018 Standard User

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    yes,the 32bit PVCAM installed
     
  5. Doug

    Doug Staff Member

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  6. Doug

    Doug Staff Member

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    Moved to the demo user technical support section. Will ask @Adam Robichaud to help.
     
  7. Adam Robichaud

    Adam Robichaud Staff Member

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    Did you configure your camera in the "Setup Camera" > "Advanced" window? It looks like your Camera Name hasn't been initialized.
     
  8. palm2018

    palm2018 Standard User

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    I am not sure, I'll try on Monday. Could you please extend my demo version, so I could have time to test further more times.
     
  9. palm2018

    palm2018 Standard User

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  10. palm2018

    palm2018 Standard User

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    when I click the advanced button, all the button are grey and I can do nothing, so could you please tell me how can I do next to activate my Pixis 1024 camera.
    By the way, could you extend my demo licence so I can test this camera.
     
  11. Doug

    Doug Staff Member

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    I've sent you an extended license via private message.
     

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