Purchase extension to upgrades?

Discussion in 'General' started by Steve Crouch, May 9, 2018.

  1. Steve Crouch

    Steve Crouch Cyanogen Customer

    Joined:
    Oct 10, 2014
    Messages:
    69
    Hello

    I noticed that I'm not eligible for upgrades anymore. Tried to purchase an extension and each time I tried I got this:

    Waiting for Approval - An Error Occurred


    We were unable to process your request because your license could not be found in our records.
    Please ensure the data you entered was correct, and try again here

    What do I do now?

    Steve
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    4,099
    Did you accidentally use an old license? They get cancelled. What are the first five digits of the license you used?
     
  3. Steve Crouch

    Steve Crouch Cyanogen Customer

    Joined:
    Oct 10, 2014
    Messages:
    69
    2A4Q6 - I just used the number in the “about” option in the program or is that not correct?


    Sent from my iPad using Tapatalk
     
  4. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    4,099
    No that license is out of date. You do not need to purchase an extension at this time. I will send you your current license via PM.
     
  5. Steve Crouch

    Steve Crouch Cyanogen Customer

    Joined:
    Oct 10, 2014
    Messages:
    69
    Hi Doug

    I entered the serial in the license you sent me. Still doesn’t work. I can’t be found in your records.

    Steve


    Sent from my iPad using Tapatalk
     
  6. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    4,099
    You don’t need to upgrade that license. It’s not expired!
     

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