Returing to imaging with Maxim - cannot pass to technical support

Discussion in 'Forum and Web Site Issues' started by Pawel Lancucki, Jun 22, 2017.

  1. Pawel Lancucki

    Pawel Lancucki Cyanogen Customer

    Joined:
    Jun 22, 2017
    Messages:
    4
    Hi

    Been imaging with Maxim Dl few years ago, purchased first version 4.x (2004) and later 5.x (2009).

    Now returning to imaging. I do have a valid copy of the purchase confirmation email with all data required (license # etc) but now I cannot get pass the validation to the support forum for Maxim DL nor the quote for upgrade to 6.x. How can we proceed?

    Best regards

    Pawel Lancucki
     
    Pawel Lancucki, Jun 22, 2017
    #1
  2. Tim

    Tim Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    1,842
    The most likely reason is you are attempting to use an old MaxIm DL serial number to validate your license instead of your most recent one.

    I have manually updated your forum account, so you can now access the private forums.

    Reviewing your existing licenses, you have 1 V4 license, and 1 V5 license. You can only upgrade your v5 license as V4 is no longer upgradeable. You *must* use your most recent license details to request the upgrade, as none of the previous ones will work.
     
    Tim, Jun 22, 2017
    #2
  3. Pawel Lancucki

    Pawel Lancucki Cyanogen Customer

    Joined:
    Jun 22, 2017
    Messages:
    4
    Hi.

    My most recent purchase receipt is from July 2008 - Version 5 - and that serial # does not seem to work with update request.

    Best regards

    Pawel Lancucki
     
    Pawel Lancucki, Jun 23, 2017
    #3
  4. Pawel Lancucki

    Pawel Lancucki Cyanogen Customer

    Joined:
    Jun 22, 2017
    Messages:
    4
    Pawel Lancucki, Jun 23, 2017
    #4
  5. Tim

    Tim Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    1,842
    It should be working now.
     
    Tim, Jun 23, 2017
    #5
  6. Pawel Lancucki

    Pawel Lancucki Cyanogen Customer

    Joined:
    Jun 22, 2017
    Messages:
    4
    Thanks for all help, now seems to work and thanks for the hint where I could get the old license!

    Best regards

    Pawel Lancucki
     
    Pawel Lancucki, Jun 23, 2017
    #6

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