Hi, I've strange problem - my camera is always "unknown device" and I can't do anything just simply stop under working (I mean doing astrophoto) and I can't simply connect it no firmware - because is not recognized I have tried different power source, USB cables + ports and allready reinstalled system on notebook - tried Windows XP Prof and (right now) Windows 7 32bit below - Windows device manager device identificator = USB\UNKNOWN all info from Debug Log (newest DriverChecker) Log file created : Sun Oct 16 22:30:47 2016 ======================================================= Computer : ASTRONOTEK Processor type : 586 Number of processors : 2 Operating system : Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 32-bit System directory : C:\Windows\system32 Windows directory : C:\Windows User : von Tadeoooo ======================================================= Driver Name Version Date Current ======================================================= sbigudrv.dll 4.95 Build 1 09-16-16 Yes sbigu32.sys 2.41.0.1338 01-27-15 Yes sbigpcam.hex 2.46 01-27-15 Yes sbiglcam.hex 2.20 01-27-15 Yes sbigfcam.hex 2.25 01-27-15 Yes sbigfga.bin 2004.11.10 01-27-15 Yes ======================================================= AND USB Device Tree Viewwer =========================== USB Port1 =========================== Connection Status : 0x02 (Device failed enumeration) Port Chain : 1-1 ======================== USB Device ======================== +++++++++++++++++ Device Information ++++++++++++++++++ Device Description : Unknown Device Device Path : \\.\usb#vid_0000&pid_0000#5&2010edaf&0&1#{a5dcbf10-6530-11d2-901f-00c04fb951ed} Device ID : USB\VID_0000&PID_0000\5&2010EDAF&0&1 Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0014 (GUID_DEVCLASS_USB) Driver Inf : C:\Windows\inf\usb.inf Legacy BusType : PNPBus Class : USB Class GUID : {36fc9e60-c465-11cf-8056-444553540000} (GUID_DEVCLASS_USB) Interface GUID : {a5dcbf10-6530-11d2-901f-00c04fb951ed} (GUID_DEVINTERFACE_USB_DEVICE) Enumerator : USB Location Info : Port_#0001.Hub_#0004 Manufacturer Info : (Standardowy kontroler hosta USB) Capabilities : 0x44 (Removable, RawDeviceOK) Status : 0x01806400 (DN_HAS_PROBLEM, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER) Problem Code : 43 (CM_PROB_FAILED_POST_START) Address : 1 Power State : D3 (supported: D0, D2, D3, wake from D0, wake from D2) ---------------- Connection Information --------------- Connection Index : 0x01 (1) Connection Status : 0x02 (DeviceFailedEnumeration) Current Config Value : 0x00 Device Address : 0x00 (0) Is Hub : 0x00 (no) Number Of Open Pipes : 0x00 (0) Device Bus Speed : 0x00 (Low-Speed) ------------------ Device Descriptor ------------------ bLength : 0x00 (0 bytes) HELP
I have "tell to Windows" to use SBIG drivers from download directory or windows drivers, even replace and rename usb.inf - with sbigu....inf no matter what I do - still Windows report back - that unknown device driver (windows driver) is better than anything or directory doesn't contains driver for that device ...... or not for 32bit Windows (from both directory - pro or classic / 32 or 64 bit)
Linux also tell nothing ... usb 2-1.3: new full speed USB device number 8 using ehci_hcd usb 2-1.3: device descriptor read/64, error -32 usb 2-1.3: device descriptor read/64, error -32 usb 2-1.3: new full speed USB device number 9 using ehci_hcd usb 2-1.3: device descriptor read/64, error -32 usb 2-1.3: device descriptor read/64, error -32 usb 2-1.3: new full speed USB device number 10 using ehci_hcd usb 2-1.3: device not accepting address 10, error -32 hub 2-1:1.0: unable to enumerate USB device on port 3 mppe_decompress[0]: FLUSHED bit not set in stateless mode! usb 2-1.3: new full speed USB device number 12 using ehci_hcd usb 2-1.3: device descriptor read/64, error -32 usb 2-1.3: device descriptor read/64, error -32 usb 2-1.3: new full speed USB device number 13 using ehci_hcd usb 2-1.3: device descriptor read/64, error -32 usb 2-1.3: device descriptor read/64, error -32 usb 2-1.3: new full speed USB device number 14 using ehci_hcd usb 2-1.3: device not accepting address 14, error -32 usb 2-1.3: new full speed USB device number 15 using ehci_hcd usb 2-1.3: device not accepting address 15, error -32 hub 2-1:1.0: unable to enumerate USB device on port 3 [vonTadeooooo@vonTadeo Pulpit]$
In Windows Device Manager, if you select the unknown device and select "Update", the "Browse my computer for driver software", does it give you the option to "Let me pick from a list of device drivers on my computer"? If it does, it should show a list of available SBIG drivers.
The fact that Linux does not detect the USB connection either hints at a hardware issue. You should contact Bill Lynch for repair service: Bill Lynch - SBIG Service & Repair Center 3769 Constellation Road, Unit D Lompoc, CA 93436 Bill Lynch - bill@sbig.com Phone: (805) 308-6979 Note: Please contact our authorized service & repair center for an RMA number prior to returning your equipment.
If it does, it should show a list of available SBIG drivers... It does - but give me back this kind of message directory doesn't contains driver for that device ...... or not for 32bit Windows (from both directory - pro or classic / 32 or 64 bit) You should contact Bill Lynch for repair service: ... anything but that- I have received camera after major repair (almost 1000 $ ) few months before - april this year
Look in Device Manager Properties and see if it displays a VID and PID. If the values are 0 then it has to go in for service.
It was mentioned above: Device Path : \\.\usb#vid_0000&pid_0000#5&2010edaf&0&1#{a5dcbf10-6530-11d2-901f-00c04fb951ed} VID and PID both 0.
EEPROM for the USB processor needs to be reprogrammed Can it be done without sending camera "behind Big Water" ?