STF 8050-SC USB not recognized

Discussion in 'STF Series CCD Cameras' started by optimum, Dec 25, 2018.

  1. optimum

    optimum Standard User

    Joined:
    Dec 25, 2018
    Messages:
    1
    When I connect the STF 8050-SC to the computer, USB not recognize.
    How can I fix it?


    STF8050-SCUSB.jpg

    Thank you!
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    9,934
    We are closed until January 2nd. We will need to remote in and have a look. Can you make the computer and camera available for a Teamviewer session at that time?
     
  3. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    527
    I think that it may need to come in, "USB not recognized" could be a blown IC. Send me an email, bill@sbig.com, and I'll give you the details for sending it.

    -Bill
     

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