Staff Assigned: Bill Lynch STF-8300M cannot connect via USB

Discussion in 'STF Series CCD Cameras' started by Jason Providakes, Jan 12, 2018.

  1. Jason Providakes

    Jason Providakes Standard User

    Joined:
    Jan 12, 2018
    Messages:
    2
    It appears my USB has stopped working on my STF8300M camera, purchased in May 2012. I sent several emails to technical support for Service and Repair - but no reply. I need an RMA number. I replaced STF camera with an older ST402 camera and all works fine.

    Thanks
    Jason
     
  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    527
    Jason,

    Send me an email, bill@sbig.com and we can make the arrangements.

    -Bill
     
  3. Jason Providakes

    Jason Providakes Standard User

    Joined:
    Jan 12, 2018
    Messages:
    2
    Excellent! I have sent email. I should have used the STF forum sooner - my bad. I tried the Service & Repair site. Thanks Jason
     
  4. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    9,932
    I have to ask... what site are you referring to? Link?
     

Share This Page