STLX-10002 time out message

Discussion in 'STX and STXL Series Cameras' started by Walter Sullivan, Mar 17, 2016.

  1. Walter Sullivan

    Walter Sullivan Cyanogen Customer

    Joined:
    Aug 21, 2015
    Messages:
    38
    First night with camera.

    1. When I click Take Photo, I get an immediate:
    "SBIG driver: Transmission timeout. Error = 30007" This happens a split second after I click the button.
    This is my initial attempt. Perhaps I am doing something wrong.

    2. I get the same result if I try to move to another filter in the filter wheel.

    3. When I try to control the camera with CCDOps Lite (versus The Sky), I get "Camera Error: Shutter Failure"

    Please help.
    Thank you.
    Walter
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    9,956
    The error message indicates USB timeout, which indicates poor transmission reliability on the USB interface. Please try:

    1. If you are using a USB hub, please try it without the hub.
    2. Please try a different USB port on your PC (If you are using a desktop, avoid using the ports on the front as they are compromised by the internal wiring. They're fine for a memory stick but not for a camera with a long cable.)
    3. Try a different USB cable
    4. If all the above fails then check if it works on a different PC.
     
  3. Walter Sullivan

    Walter Sullivan Cyanogen Customer

    Joined:
    Aug 21, 2015
    Messages:
    38
    I reinstalled the software and now The Sky recognizes the camera. However, I get
    Shutter Error = 30017.

    This occurs both on the main camera and autoguider.
    Anything I can do?

    Walter
     
  4. Walter Sullivan

    Walter Sullivan Cyanogen Customer

    Joined:
    Aug 21, 2015
    Messages:
    38
    Doug:

    I tried a different USB port and it is communicating. However, the shutter does not work. I am contacting Bill.
    Thanks.

    Walter
     

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