The computer in my dome died earlier this week so I am unable to retrieve the e-mail which contains my serial number. I am trying to submit a technical support request in order to download Maxim onto my new computer but the request is denied because it says that the serial number is not correct. I have to manually enter the serial number and I know it is correct. I am willing to upgrade to the latest version of Maxim DL but cannot even do that since the system won't recognize my serial number. Without a doubt, the most frustrating software upgrade system I have ever dealt with. How do I go about downloading Maxim DL onto my new computer given the above. Thank you.