Staff Assigned: Tim Trying to install Maxim DL on new computer

Discussion in 'General' started by Kevin Dixon, Apr 6, 2017.

  1. Kevin Dixon

    Kevin Dixon Cyanogen Customer

    Joined:
    Oct 10, 2014
    Messages:
    2
    Location:
    Ball Ground, GA
    The computer in my dome died earlier this week so I am unable to retrieve the e-mail which contains my serial number. I am trying to submit a technical support request in order to download Maxim onto my new computer but the request is denied because it says that the serial number is not correct. I have to manually enter the serial number and I know it is correct.

    I am willing to upgrade to the latest version of Maxim DL but cannot even do that since the system won't recognize my serial number.

    Without a doubt, the most frustrating software upgrade system I have ever dealt with.

    How do I go about downloading Maxim DL onto my new computer given the above.

    Thank you.
     
  2. Kevin Dixon

    Kevin Dixon Cyanogen Customer

    Joined:
    Oct 10, 2014
    Messages:
    2
    Location:
    Ball Ground, GA
    Thank you for your response Tim. Unfortunately, the e-mail with the newer serial number is on the dead computer. I did, however, find a printed copy of that e-mail. Will I be able to manually enter the serial number?


    Clear skies,

    Kevin
     
  3. Tim

    Tim Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    1,441
    Maybe? The issue is you can not type it in manually. It must be read from a text file. You could copy the printed copy to a text file but it would need to be formatted correctly. I will PM you a formatted copy.
     

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