Aluma 694 disconnecting from MaximDL

Discussion in 'Aluma CCD Series' started by Paul Haese, Dec 2, 2020.

Page 1 of 2
  1. Paul Haese

    Paul Haese Cyanogen Customer

    Joined:
    Dec 26, 2014
    Messages:
    92
    Hi there,

    recent error. I keep getting camera disconnected error.

    Camera is a aluma 694.
    MaximDL is 6.23

    Any ideas what is the cause? What other information do you need.
     
    Paul Haese, Dec 2, 2020
    #1
  2. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    8,064
    Location:
    Earth
    Colin Haig, Dec 2, 2020
    #2
  3. Paul Haese

    Paul Haese Cyanogen Customer

    Joined:
    Dec 26, 2014
    Messages:
    92
    No none of those items are a problem. Weird thing is this was working fine a few weeks back and now this has started happening.
     
    Paul Haese, Dec 2, 2020
    #3
  4. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    8,064
    Location:
    Earth
    Can you give us a MaxIm log?
    Should be a file like 20201201.log in somewhere like C:\Users\Paul\Documents\MaxIm DL 6\Settings\Log
     
    Colin Haig, Dec 2, 2020
    #4
  5. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    10,360
    Any software updates? Windows updates?
     
    Doug, Dec 2, 2020
    #5
  6. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    8,064
    Location:
    Earth
    Colin Haig, Dec 2, 2020
    #6
    Tim Povlick likes this.
  7. Paul Haese

    Paul Haese Cyanogen Customer

    Joined:
    Dec 26, 2014
    Messages:
    92
    Hi Colin and Doug, see attached logs. Couple of those show the error. I am not using Win 10 so those updates don't apply. Win 7 here.
     

    Attached Files:

    Paul Haese, Dec 14, 2020
    #7
  8. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    8,064
    Location:
    Earth
    I see the timeout erors like in 20201204.log
    11:27:07*4 Started 300.000s 2750x2200 exposure, binned 1x1, ROI (0, 0)
    11:27:23$14 DLImaging: Retry 1/3 :: Failed to retrieve header
    11:27:28$14 DLImaging: Retry 2/3 :: Promise timed out.

    Log 20201210.log has a disruption:
    14:09:41$5 Guider Tracking Stopped
    20:27:39*1 MaxIm DL Version 6.26 started on FITPC4
    Did MaxIm crash?
    If so, launch Event Viewer, and have a look through the application log, for Application Error with a red (!). I've put a green arrow beside an example.
    We'll want the text with the faulting module listed. Copy/paste please.
    event_applicationerr.png

    We'll discuss and see if we have some ideas on how to pursue tracking this down.
     
    Colin Haig, Dec 14, 2020
    #8
  9. roger baylon

    roger baylon Cyanogen Customer

    Joined:
    Nov 25, 2019
    Messages:
    62
    Colin,
    I wonder if this is a similar situation to mine. I am having trouble with my Maxim Dl and Aluma694. I have trouble getting Maxim DL to recognize the Aluma694, and don't always succeed. When the Aluma694 does come on, it tends to crash after something like 6 to 10 images in the most typical cases.
    One of the error messages that I have seen in a log is"Failed to retrieve header"
    An error message that appears on the Maxim screen is "no image requested."
    I think Adam is planning to help me.
     
    roger baylon, Dec 14, 2020
    #9
  10. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    8,064
    Location:
    Earth
    Hi Roger, did you and Adam get a remote session scheduled? I think that is where it was waiting last week. It does seem somewhat similar.
     
    Colin Haig, Dec 14, 2020
    #10
  11. roger baylon

    roger baylon Cyanogen Customer

    Joined:
    Nov 25, 2019
    Messages:
    62
    Adam had one remote session with me. He had planned another but had to go into a meeting.
    I hope he will be able to help.
     
    roger baylon, Dec 14, 2020
    #11
  12. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    8,064
    Location:
    Earth
    Adam and I just reviewed.

    We want to capture some camera debugging logs.

    To do this, we'll need you to turn on the debug logging as follows.
    MaxIm DL Pro
    Camera Control Window
    Camera 1
    Setup
    Select the debug level - my screen shot shows OFF. Change that to Verbose+.
    dl_imaging_log.png

    Then connect to the camera, do some sample images, and then send us the MaxIm logs, and these Camera debug logs.

    MaxIm logs are usually somewhere like this:
    C:\Users\YOURNAMEHERE\Documents\MaxIm DL 6\Settings\Log

    Camera debug logs are usually somewhere like this:
    C:\Users\YOURNAMEHERE\AppData\Roaming\Diffraction Limited\dlapi\logs

    Thanks.

    These logs will slow down your machine a bit, so when we're done, we'll want to turn that debug level back to OFF.
     
    Colin Haig, Dec 14, 2020
    #12
  13. roger baylon

    roger baylon Cyanogen Customer

    Joined:
    Nov 25, 2019
    Messages:
    62

    Hello Colin and Adam,
    Many, many thanks for your help.
    Perhaps you need me to send files after imaging this evening?
    In case they are useful, here are some maxim and camera files that I just took from indoors.
    So there is no guiding.
    I will also try to image tonight and send more logs.

    I am noticing that there is only ONE log for Maxim DL, while there was one for each image with the Camera.

    Warmly, Roger
     

    Attached Files:

    Last edited: Dec 14, 2020
    roger baylon, Dec 14, 2020
    #13
  14. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    8,064
    Location:
    Earth
    Thanks Roger.

    @Paul Haese - would be great if you can collect both sets of logs, like Roger did.
     
    Colin Haig, Dec 14, 2020
    #14
  15. Adam Robichaud

    Adam Robichaud Lead Developer Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    1,045
    Location:
    Ottawa
    Hi All,

    I've been running a test on Roger's system for ~2 hours now with no timeouts/errors. Paul, if you can get me a log so I can verify if this is the same problem, I can get you a beta driver for testing if you're interested.
     
    Adam Robichaud, Dec 15, 2020
    #15
  16. roger baylon

    roger baylon Cyanogen Customer

    Joined:
    Nov 25, 2019
    Messages:
    62
    Oops, looks like you have already installed the beta driver for me.

    I have one other minor problem with Maxim DL. Should I worry about it? When I ask to set the image save path with autosave, Maxim DL gets all upset and the red box in the upper right hand corner goes temporarily from red to pink and then back to red once it has met my request.
     
    roger baylon, Dec 15, 2020
    #16
  17. Paul Haese

    Paul Haese Cyanogen Customer

    Joined:
    Dec 26, 2014
    Messages:
    92
    Hi guys,

    my system has no problem recognizing the camera. I had this problem a year ago for the updates that occurred to MaximDL. This issue is intermittent and I wonder if this would be better done during an automated run? I think it will be clear tonight and I could try to capture the data then. Adam you could team viewer in to my site and see what is going on if you like. If you remember my site is in South Australia. +9.30 hours GMT.
     
    Paul Haese, Dec 17, 2020
    #17
  18. Adam Robichaud

    Adam Robichaud Lead Developer Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    1,045
    Location:
    Ottawa
    Hi Paul,

    If you can PM me with your connection details, I'll log in ASAP and give you the beta drivers.

    -A
     
    Adam Robichaud, Dec 17, 2020
    #18
  19. Adam Robichaud

    Adam Robichaud Lead Developer Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    1,045
    Location:
    Ottawa
    I'm about to sign out for the evening, but I'll touch base with you tomorrow morning.
     
    Adam Robichaud, Dec 17, 2020
    #19
  20. Paul Haese

    Paul Haese Cyanogen Customer

    Joined:
    Dec 26, 2014
    Messages:
    92
    Sorry I missed you Adam. The system will most likely be running at 950pm our time and running until 4am our time. If there is cloud present I will leave the camera running so you can load beta drivers.
     
    Paul Haese, Dec 17, 2020
    #20
Page 1 of 2

Share This Page