SBIG 16803 device Errors

Discussion in 'STX and STXL Series Cameras' started by Omar Radwan, May 10, 2022.

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  1. Omar Radwan

    Omar Radwan Standard User

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    Hello,
    I am having an issue with the Sbig 16803 and TSX. In particular when running a T-point model I receive an 30022 error code and the camera stops responding. I have tried using the Sbig with AO and Sbig driver in TSX. Prior to staring the model run the camera cooling set point is -20. I have to turn the camera off\On to regain functions again. In my last attempt I connected the camera to MaximDL and used the Diffraction Limited MaximDL Camera driver in TSX. Using this method to connect I started the T-Point model and the received device error codes 203 and 206 after 56 data points were captured. In the is case random numbers were displayed where the camera cooling set point is shown in TSX and the temp control turned off.

    I have verified that all power saving modes have been disabled on the Generic USB Hub. Windows Updates are not applied during the set operational hours. The camera and filter wheel are set to run on different thread. Various USB cables have been used with the same results. TSX is up to date and using the latest version. No difference if I use either the 32 or 64 bit version of TSX.

    I can provide the captured log file for analysis.

    The computer is a Prima Luce Eagle 4 Pro with 16GB Ram running Windows 10 enterprise LTSC v1809.
     
    Omar Radwan, May 10, 2022
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  2. Omar Radwan

    Omar Radwan Standard User

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    Correction.
    error codes received with selecting either Sbig w\Ao or Sbig driver driver in TSX was 30032. Again the error occurred while capturing a tpoint run, randomly.
     
    Omar Radwan, May 10, 2022
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  3. Colin Haig

    Colin Haig Staff Member

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    TSX Error 30022 is a typo I'm sure.
    TSX Error 30032 (equivalent to SBIG Error 32) is an operating system error, which usually means you have a bad cable, or problem with a USB hub or extender, or a device driver problem with the USB subsystem in the computer, or OS corruption.

    The SkyX Error 203 is a mount connection error, indicating that the computer could not talk to the mount.
    The SkyX Error 206 is a camera not connected error, indicative of a hardware connection problem.

    What mount do you have?
    If you have a Paramount, don't use the USB hub that is built into the mount.
    How is the mount connected?

    How is everything else connected?
    For example, a USB 2.0 connection directly from the camera USB port to a USB on the Prima Luce Eagle?
    Don't use any hubs or extenders.

    Check that the power cables are good.
    Check that the voltage from the power supplies are good.
    Is the green LED for Power Good on the side of the STX on? If so, the voltage is okay.
    Try it with the cooler running at full power.

    Is the STX running on the original AC power supply?
    Is the camera power connected from the power supply directly to the camera?
    If you have a Paramount, we don't recommend using through-the-mount cabling for the camera, as the cables in the Paramounts are a little bit undersized, and this can result in a voltage drop, causing erratic behaviour.

    Check the operating system:
    https://forum.diffractionlimited.com/threads/windows-10-tune-up-fixing-pc-issues.8196/

    Check the USB power management settings - you did say you did this, but maybe something was missed.
    https://forum.diffractionlimited.co...connects-turn-off-usb-selective-suspend.7848/

    Bench test the camera - have it shoot images (darks) continuously for an hour, and see if it behaves properly.

    Launch the SBIG Driver Checker.
    [About] should show version 4.05 build 0. If not, uninstall it, and download the current version.
    Check the drivers. They should say sbigudrv.dll 5.1.1.0. (4.99 build 7 is also ok, if you have an FW5/FW7 filter wheel).

    Check the camera firmware - see if it is current.

    Let us know what you learn.
     
    Colin Haig, May 10, 2022
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  4. Omar Radwan

    Omar Radwan Standard User

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    Colin,
    Thanks for you getting back to me. We have been troubleshooting this for the last few nights so were able provide you the information requested. The answers to your question are below.

    Thanks


     
    Last edited: May 10, 2022
    Omar Radwan, May 10, 2022
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  5. Omar Radwan

    Omar Radwan Standard User

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    USB Power Management Update:
    Well, I stand corrected. I went back and reviewed USB Serial Bus Controllers there was one were Power Management was enabled. I have disabled the option. We will test the t-point run tonight.
     
    Omar Radwan, May 10, 2022
    #5
  6. Colin Haig

    Colin Haig Staff Member

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    You could just shoot a bunch of bias or dark frames in daytime, that will exercise the usb and camera and computer.
    That way you can find out if there is still a problem.
    If that works, and the Tpoint run fails tonight with disconnects, send us a photo of your equipment and how it is installed.
    Maybe there is a cable dragging, or loose somewhere, or catching on something when the mount is in a particular position.

    The SBIG Driver Checker screens sound like you might be a little bit behind on drivers. e.g. 5.1.1.0 not 5.1.0. But maybe that's a typo.
    Here's my screen (for a different SBIG camera model - I don't have an STX handy):
    sbig_driver_checker_405_5110.png
     
    Colin Haig, May 10, 2022
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  7. Omar Radwan

    Omar Radwan Standard User

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    Collin,
    I ran a series of 200 darks at 15 Seconds, 3x Bin in SkyX using the Diffraction Limited MaximDL Camera driver. The sequence ran successfully. I am now running another sequence at 300 Sec, 2x bin. I'll let you know the results shortly.
    upload_2022-5-10_13-8-31.png
     
    Omar Radwan, May 10, 2022
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  8. Omar Radwan

    Omar Radwan Standard User

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    Colin,
    We were able to capture roughly three hours of dark frame data at 300 second per exposure, -20c with 2x Bin with no errors. Looks like the issue maybe resolved but I would first want to see if we can successfully complete a 500 star t-point model this evening using the same driver selection.

    Best Regards,
    Omar
     
    Omar Radwan, May 10, 2022
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  9. Colin Haig

    Colin Haig Staff Member

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    Hello Omar, how did the t-point run go last night?
     
    Colin Haig, May 11, 2022
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  10. Omar Radwan

    Omar Radwan Standard User

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    Hi Colin,
    Unfortunately, clouds rolled in so it was a no go. Weather looks favorable for tonight.

    Omar
     
    Omar Radwan, May 11, 2022
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  11. Colin Haig

    Colin Haig Staff Member

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    Ok, good luck.
     
    Colin Haig, May 11, 2022
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  12. Omar Radwan

    Omar Radwan Standard User

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    Hi Colin,
    So we finally had a chance to test the camera, mount, and connections. I will say that we made a change to the camera connection. Rather than using the mount's USB port and having the mount and camera signals being sent and received through a single USB port, we ran a direct connection from the camera to the PC. Prior to making the change, we were able to slew in small increments with no issues. However, when we initiated a large movement across the meridian the 203 or 206 error would be displayed. I can only chalk this up to a possible timing issue with having the single USB cable being used. Once a direct connection between the camera and PC was made we did not encounter any additional issues and were able to complete a 505 Star T-Point model. We used the SBIG STX driver in SkyX.

    Going back to the connection we did a test earlier with a direct connection to the camera and encountered the error so I am not sure why it worked this time. Hopefully, we will not encounter it again.

    Thanks Again
    Omar
     
    Omar Radwan, May 14, 2022
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  13. Omar Radwan

    Omar Radwan Standard User

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    Good morning Colin,
    I'm thinking about possibly sending the equipment I have in for a complete health check. Along with the filter wheel for repair. I will call you later to discuss.

    Best Regards,
    Omar
     
    Omar Radwan, May 16, 2022
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  14. Colin Haig

    Colin Haig Staff Member

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    Please contact @Bill for repairs - email bill (at) sbig (dot) com
     
    Colin Haig, May 16, 2022
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  15. Omar Radwan

    Omar Radwan Standard User

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    I contacted Bill about the filter wheel and he indicated that he does not have parts. In regards to the camera, it would be more of a health check and diagnostics. I would like to make sure there are no issues with it as I continue to get communication errors no matter if I use MaximDL or another application
     
    Omar Radwan, May 16, 2022
    #15
  16. Colin Haig

    Colin Haig Staff Member

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    Ok, let's talk - I'll be available after 9:30am EDT today. Am thinking if I could remote into the PC and have a look, we might find something.
     
    Colin Haig, May 16, 2022
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  17. Colin Haig

    Colin Haig Staff Member

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    Also, please reply with the serial numbers of all the items, eg the filter wheel with the broken sensor.
     
    Colin Haig, May 16, 2022
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  18. Doug

    Doug Staff Member

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    The sensor can be broken if the instructions are not followed during filter wheel installation.

    We do have parts here - we can send a sensor to Bill.
     
    Doug, May 16, 2022
    #18
  19. Omar Radwan

    Omar Radwan Standard User

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    Doug,
    Thank you for the update. When the filters were installed I followed the procedure as described in the documentation. The carousel does not cycle correctly causing an offset between the sensor and filter. I will contact Bill and make arrangements to send him the filter wheel.

    Best Regards,
    Omar Radwan
     
    Omar Radwan, May 16, 2022
    #19
  20. Omar Radwan

    Omar Radwan Standard User

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    Colin,
    Thank you for spending the time reviewing the settings with me this morning. I am currently in the process of capturing a sequence of dark and bias frames at the moment. i will report back the results later today.

    Best Regards,
    Omar
     
    Omar Radwan, May 16, 2022
    #20
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