Unusual DARKS with STX 16803

Subject: STX-16803 Camera Malfunction - No Image Output

Dear Support Team,

I am reaching out to report an issue with our STX-16803 camera unit, which has unexpectedly ceased functioning correctly. Despite initially operating without any problems, the camera no longer produces images.

The camera appears to be responsive to software directives; it successfully executes commands to grab and integrate data. The mechanical shutter is operational, and the cooling system is active. However, the output remains uniformly at a single level, irrespective of the duration of the integration time set.

This persistent issue suggests that the camera is not sensitive to incoming light. To troubleshoot, I substituted the primary camera with a tracking camera, but the problem persisted, indicating no variation in output level.

For your reference, I have attached three output files that illustrate the issue:

1. Dark frame output file
2. Imaging camera output file
3. Tracking camera output file

I would greatly appreciate your prompt attention to this matter and any guidance you could provide to resolve this issue.

Best regards,
A. Malawi

 

I have now the exact same issue that no matter when type picture is taken (light, dark, Flat Field, Bias) all images come down are around 750. I have the latest drivers and have used multiple PCs and software (TheSkyX, CCDOPS). I will upload a 10 sec image taken on a bench with exposure to light. Image should be washed out.

Right now my camera is a brick. I need to get it repaired.

 

My camera Model is STX-16803
S/N: X13030189

 

Thank you.