My CCD814 is no longer recognized by the computer and it appears to be related to the USB connection. It does not allow me to upgrade the driver. The Star Chaser is not affected and is recognized. Changing USB cables does not affect the CCD814. The camera turns on with application of power, but no recognition by the USB. Suggestions??
Hi Charles, Has anything changed in your setup? e.g. changed the equipment, updated the computer, anything like that? Power surges? Lightning storms? Do you have the camera connected directly to the back of the computer? Are you using any hubs or extenders? Did you update MaxIm or DL Imaging Drivers? So when you checked USB, did you have a look at the Device Manager? Look under Universal Serial Bus Controllers You should see: SBIG Camera A - first half of Aluma 814 SBIG Camera B - second half The StarChaser will show up as SBIG Camera. Make sure there are no devices with yellow triangle warnings: /!\ Make sure there are no "Unknown Devices" listed. What do you see? Why do you mention updating drivers? This could be a hardware failure, but that is pretty rare. If you have a second computer, can you connecting the camera to the other computer? Let us know, and if necessary, we'll get it in for repair.
Hi Colin, Thanks for your response which I will answer with the following: 1. No, there has been no change in the setup, negative for power surges, and certainly no lightening storms with frigid, snowy weather here in Idaho…. 2. Yes, the camera is connected directly to the back of the computer. 3. No to the updating Drivers. An attempt was made, but only the StarChaser was able to be updated, as the USB would not connect to SBIG Camera A. 4. The Device Manager initially showed the two cameras SBIG Camera A and SBIG Camera B in the Universal Serial Bus Controllers, with the Driver for Camera A to be the Driver for Camera B. The Camera A disappeared from the Device Mgr. If I connected the StarChaser to the system with either USB cords it showed up in both the Universal Serial Bus Controllers and the Other (or Unknown) Devices, but Camera A did not show up in either. 5. I just obtained a second computer, and am going through the same procedure to see what will show up in the Device Mgr which I will let you know. 6. Thus far, it appears that all cords work with the StarChaser and the Driver upgrade will work on that same camera, but the Aluma CCD814 is not recognized at all, and the USB cord, when attached to the camera feels somewhat loose, like a poor connection, whereas the StarChaser works fine. 7. It should be noted that the Aluma CCD 814 does power up, it is the USB connection which does not appear to be working. That is obviously the opinion of a rank amateur, and not an expert. 8. I will forward any further information after attempting to connect with another computer, although initial attempts appear to be the same as with the other computer. Again, thank you for your interest and comments. All very helpful.
Thanks for the info. Let us know how the tests go on the other computer. Likely it will need to come in for a repair. If it does, then you'll need to fill in this RMA request form as best you can (if you don't have all that details, that's ok, but we need the serial number): https://diffractionlimited.com/request-rma/ That last sentence has me puzzled. If you hook up the StarChaser, then it should show up as SBIG Camera under the USB Controllers. Other/Unknown device is an error, and indicates a problem. If you see that, I suggest Right click on the Other/Unknown and try removing it. Then Scan for Hardware Changes.
Hi Colin, I've enclosed a screen shot of MaximDL 7 and Device Mgr. I've tried the camera to include the StarChaser on two other computers, a laptop and desktop with the same results. Also did a Scan for Hardware Changes with no results.
I'm confused. The screen shot of the Device Manager is clearly showing the 814, and not showing the SC. The screen shot of the DL Config screen is showing the SC.
I think it's best for you to fill in the RMA form. My colleague @Tim may have some advice or questions.
Attached are screen shots with appropriate descriptions: 1. Device Mgr with only CCD814 plugged in, doesn’t show up in USB controllers 2. Device Mgr with only StarChaser plugged in, shows both Cameras as present, but 814 is not plugged in. 3. The DL Config gives this appearance whether an attempt is being made to connect with either the CCD814 or the StarChaser. Also, a minor but significant point, is when the StarChaser is being attached or removed, there is a chime from the computer. However, when the CCD814 is being attached or removed, there is NO chime from the computer indicating that there is no connection. Hopefully, this is of some help in understanding the underlying problem. Appreciate all your help......
