Online Support Tool

Download the Online Support Tool upon request by our technical support. This will allow us to remote control your computer while you watch. To start the connection, run the program and then give the "Your ID" and "Password" numbers to our technical support personnel.

DO NOT POST YOUR USER ID IN PUBLIC!!! This would allow anyone access to your system.

Once you have the Online Support Tool installed and running, open a private message by clicking "Start a Conversation" under the avatar of a Staff Member as shown in the image below, and you can safely provide your User ID and Pass here to one of our support personnel.

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