Apogee U16M hangs on taking image

Discussion in 'Legacy Models - Community Support' started by Peter Bresler, Feb 6, 2022.

  1. Peter Bresler

    Peter Bresler Cyanogen Customer

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    My Apogee U16M connects with Maxim, except for once, the image taking hangs. The camera works fine with SGP.
     

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    Peter Bresler, Feb 6, 2022
    #1
  2. Colin Haig

    Colin Haig Staff Member

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    I can't make any sense of your log - it looks like you keep disconnecting the camera, forget to power it up, or have cable problems.
    One tip: Camera Control Window - Setup Tab - Camera [Options] - turn off (uncheck [ ]) the Threading settings:
    threading.png
     
    Colin Haig, Feb 7, 2022
    #2
  3. Colin Haig

    Colin Haig Staff Member

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    Will try to connect now. Did you install the Apogee drivers from the Oxford Instruments website?
     
    Colin Haig, Feb 7, 2022
    #3
  4. Colin Haig

    Colin Haig Staff Member

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    I connected but just get a black screen.
    Let's try again later.
     
    Colin Haig, Feb 7, 2022
    #4
  5. Peter Bresler

    Peter Bresler Cyanogen Customer

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    The drivers are installed; I will check the computer now.
     
    Peter Bresler, Feb 7, 2022
    #5
  6. Colin Haig

    Colin Haig Staff Member

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    Again, no luck, black screen, no control available.
    Let's schedule a time tomorrow when you can actually be available.
    Also, send me a Private Message with the telephone number, the ID and password, don't post them here where it could be seen by other folks.
    I am available between 9am - 1pm EST, or 3:30-5:00 EST.
     
    Colin Haig, Feb 7, 2022
    #6
  7. Peter Bresler

    Peter Bresler Cyanogen Customer

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    Tomorrow is not good for me. The other issue is that the trial version soon expires. Please call me when available. 805-801-4607
     
    Peter Bresler, Feb 7, 2022
    #7
  8. Peter Bresler

    Peter Bresler Cyanogen Customer

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    I got the Apogee to work with the ASCOM driver and threading turned on.
     
    Peter Bresler, Feb 8, 2022
    #8
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