I have submit the form.
The "dry season" ended. We want to send all the four cameras we have for cleaning - maintenance - repair, beside the possible thermal pad change...
I sent same massage to Tim. He told me that If I return it to you, he will personally ensure it is repaired and returned to me as fast as possible...
We need your advice.
Here in Panama because of the climate and atmosferic conditions, we can only do observations from now to the end of March or...
Is there any way we can try to do the cleaning? (with your instructions). The sending and specially, the coming back of the camera...
Warm. Ambient temperature. About 28 degrees Celsius.
I will ASAP.
Ok. That´s the image.
Trying to upload the image. I receive an error massage. I will try again later.
I "regenerate" the desiccant as described in the User Manual. A lot better but still not so good. What else can I do?
This is a flat of an Aluma 3800 camera. What can we do about it?
Thanks in advance
Ok. I also need to add a phone number.
We already proceeded with the RMA.
Sorry, I didn't see your message. We will proceed with the RMA as soon as possible.
We have another Aluma. Using this other camera everything works fine (same cables, same computer). When we change the camera the computer detects...
Anyway tell me please where is the reset button.
ll send youthe SN ASAP. Can you show me exactly with a picture where is the reset button ( or hole)?
Power LED turns on. Fans on too. Does not showbup in the Divece Manager.
Separate names with a comma.