Which filter wheel? What kind of symptoms are you seeing?
A replacement can be purchased from the following link if you wish: http://diffractionlimited.com/product/stf-power-supply/ The power supply has...
Our developers are suggesting OS timeout errors are uncommon...it may still be USB related. They suggest bypass the hub and try a different...
Do you happen to know what driver version you had before the update? Can you enable the "Debug Log" in SBIGDriverChecker64 and try to capture the...
I am not clear if you are still experiencing issues after updating the drivers. Is it working now? Are you using a USB hub? Do issues occur if...
Below are recommendations only, and could possibly damage the window. If you are cleaning the window, as with any sensitive optics, you do so at...
This is not RBI preflash. It looks like a data comms problem perhaps. Check your HDMI cable and ensure it is plugged all the way in and not...
Ok, now I am kind of confused. Where do you see 'imagers built in autoguider'? In MaxIm DL, the guider options are "Internal", or "External...
In MaxIm DL, once you select "External Guider" did you also check "Dual Chip Mode"? Also check to be sure the HDMI cable is fully inserted as...
Can you send us a FITS dark or bias frame to examine?
It is likely related to the recent server relocation. We are looking into it.
Can you send a FITS sample image? What is the serial number written on the camera? What software and version are you using?
The driver checker does appear to be offline. Adam is investigating. drpeterandre, in the meantime, I will email you the software.
It looks like RBI preflash is enabled. Try connecting to the camera in MaxIm DL, then on the Camera Control window, go to the "Expose" tab and...
So it was working with a previous setup, then stopped? If it is not working with a known working system, then the unit will need to be checked....
The fact that Linux does not detect the USB connection either hints at a hardware issue. You should contact Bill Lynch for repair service: Bill...
In Windows Device Manager, if you select the unknown device and select "Update", the "Browse my computer for driver software", does it give you...
What happens if you manually select the driver in the device manager?
You would need to know the version of the driver you want to revert to first. If you know that, then we may be able to provide old firmware...
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