The email address in your license is used to generate the license only. It is not used by us for communications at all, so there is no real...
Sorry, however there are no diagrams available. If you remove the filter wheel, and look in the pick-off mirror you will be able to see the...
The only way to check it, is to actuate the shutter while the guide camera is not mounted, and watch the shutter. If the shutter is occasionally...
You are using an old version of the driver checker. As Doug said, you need to get the latest version. Your photos provided do not indicate the...
The DriverChecker software is developed/tested using Windows 10, so it is compatible. Do you have a firewall that may be blocking the...
I am not entirely clear on the issue. Is it the filter wheel that is "stuttering" or the camera shutter? Would it be possible to post a short...
There are only 4 motor phases available for the STF-8300. If you want to align/adjust the shutter, you will need to try each of the motor phases,...
Can you confirm the camera is in a dark location? Is the problem only with dark frames? Do light frames look ok? Can you provide the serial...
Can you send us a copy of the white FITS image to examine?
I think you may have the wrong company. We do not make cell phone products or software.
Yes, it is compatible with Windows 10. We use Windows 10 for production and testing.
The latest firmware is: USB Firmware: 2.60 GA Firmware: 2.25 Please try updating the SBIGDriverChecker64 software, then update your camera firmware.
When did it start?
California number? Do you mean Bill Lynch at SBIG Repairs? Yes, I think this would be the best course of action at this point.
Yep, it looks like the shutter is not opening completely. Things you can check: -If you take the lid off the camera, and take an image, does the...
Private Message sent.
Unfortunately, no. You will need to send it in for service. You can contact Bill Lynch for details on how and where to send it: Bill Lynch –...
Which directory are you selecting?? Typically, I would not select a directory as it is usually not where the drivers actually are. Click the...
Have you tried manually selecting the driver for the Unknown Device? On the "Driver" tab, click the "Update Driver" button and manually select...
Could you send us a copy of the logs to have a look at?
Separate names with a comma.
