Good news re: the vertical lines disappearing. There are a number of reasons that the guide image could be coming back blank: a bad HDMI...
No worries! The camera doesn't have to be connected to the scope for my tests. All I need is that the affected camera is alone on whatever...
Hi Greg, Kris asked me to look into a possible software problem here. Would you be open to letting me access your setup remotely via TeamViewer?...
Hi John, Are you comfortable with me logging in remotely via TeamViewer? I'd like to do some troubleshooting. Cheers, -A
No worries! I'm glad you were able to resolve the issue on your own. Let us know if it comes back and we can perform an investigation.
We don't have any repair depots in Europe, sadly. @Bill Lynch can help you take it from here.
Hi Guido, Could I log in remotely and do some troubleshooting? If so, just send me a private message with your TeamViewer ID/Password. Cheers, -Adam
This turned out to be a known issue with the Aluma plugin when operating in unthreaded mode. I'm investigating the cause, but the solution is to...
Oh, wait—I got my threads confused and summarized another TeamViewer session in this thread! Please do reach out to me in a private message with...
This message was intended for another thread.
Hi Paulo, Would I be able to log in remotely and troubleshoot? Cheers, -Adam
Hi Martin, That release made it out yesterday. Please try updating SBIGDriverChecker64 via our website one more time. Cheers, -A
Hi Martin, I'm seeing the issue on my PC as well—I think there's something odd going on with buffered files. I've got an updated...
Hi John, Thanks for your patience. So shy of a Windows update coming in and breaking something, our team is in agreement that there is likely...
There's no way to make that behavior optional without sacrificing image quality. If you're able to live with the artifacts in the image, we...
I can do tomorrow. Any time 10 am - 4 pm EST is fine with me. Just send me a private message with the connection details whenever you're ready.
Hi Tim, I'm so sorry I didn't reply sooner. This slipped through the cracks. I did do a search through the source code for any changes, but we...
There were a number of changes between 2.58 and 2.62 relevant to the STF-8300. This is the changelog: 2.59: doesn't apply to STF-8300. 2.60: Fixed...
Hi Ville, There should be no difference between the handling of the first camera and subsequent cameras when it comes to exposure/readout...
Hi Don, we're aware of an issue that sounds supsiciously like the problem you're having. It has to do with the main shutter affecting the external...
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