The External Shutter changes predate both of those versions, so it's likely something else is the culprit. Would you be willing to let me poke...
Can you give the version numbers of SBIGUDrv.dll on both the Windows 7 and 10 PCs? We did do some work on External Shutter control in the early...
Hi Greg, I'm aware of this issue, and it has to do with cached responses to asynchronous operation within MaxIm DL. I'm about to head out on...
It should be back up now. Apologies for the inconvenience!
Maintenance is complete, and the FTP server is live. Let us know if you encounter any further issues.
We're investigating now, and are performing some maintenance on the FTP server that should resolve the issue. Sorry for the inconvenience.
Good news re: the vertical lines disappearing. There are a number of reasons that the guide image could be coming back blank: a bad HDMI...
No worries! The camera doesn't have to be connected to the scope for my tests. All I need is that the affected camera is alone on whatever...
Hi Greg, Kris asked me to look into a possible software problem here. Would you be open to letting me access your setup remotely via TeamViewer?...
Hi John, Are you comfortable with me logging in remotely via TeamViewer? I'd like to do some troubleshooting. Cheers, -A
No worries! I'm glad you were able to resolve the issue on your own. Let us know if it comes back and we can perform an investigation.
We don't have any repair depots in Europe, sadly. @Bill Lynch can help you take it from here.
Hi Guido, Could I log in remotely and do some troubleshooting? If so, just send me a private message with your TeamViewer ID/Password. Cheers, -Adam
This turned out to be a known issue with the Aluma plugin when operating in unthreaded mode. I'm investigating the cause, but the solution is to...
Oh, wait—I got my threads confused and summarized another TeamViewer session in this thread! Please do reach out to me in a private message with...
This message was intended for another thread.
Hi Paulo, Would I be able to log in remotely and troubleshoot? Cheers, -Adam
Hi Martin, That release made it out yesterday. Please try updating SBIGDriverChecker64 via our website one more time. Cheers, -A
Hi Martin, I'm seeing the issue on my PC as well—I think there's something odd going on with buffered files. I've got an updated...
Hi John, Thanks for your patience. So shy of a Windows update coming in and breaking something, our team is in agreement that there is likely...
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