Shutter alignment is not an issue unless it starts encroaching on the FOV of the CCD sensor.
Tom, can you please submit the following contact form and we can get you an RMA number as well as return instructions....
Forgot the RMA link...here you go.. http://diffractionlimited.com/request-rma
Please submit the form in the following link with your contact details, and will will issue you an RMA number and provide return instructions. If...
The camera is not being detected by Windows. If you have already tried a different USB port, I would next recommend trying a different PC. If it...
Can you please confirm you do not have "SBIG Camera A", and "SBIG Camera B" listed in your device manager like below image? These should be...
PM sent to NickA, and blackdragon72.
RMA details sent to PM
Turn around time is currently 2-4 weeks. Given the current global situation, this does not account for any shipping delays that may occur, which...
Definitely not normal. Be sure to check your serial cable and ensure it is securely connected. If that does not help, you should send it in for...
Which camera model is it? We *may* be able to remote in to your PC, and use our programming software to recover it. Can we arrange that?
When you plug it in, does anything show up in the Windows Device Manager?
Other than the basic instructions below, all I can say is tiny movements make large changes in focus..so adjust it in very small increments....
The only other thing I can suggest is ensure your Windows PC is completely up to date, and you can also try a different serial cable and/or USB to...
Does the camera show up under the Windows Device Manager when you plug it in, but cant connect with the active 5m cable? Active USB cables are of...
PM sent
In Device Manager, error “Windows has stopped this device because it has reported problems. (Code 43) ” can occur if the device hardware fails or...
It should still work, and based on your reports, it is working. No, there is no configuration required. I think the only thing you can do...
The highlighted drivers appear to be ok...note these are not firmware. If the drivers are installed (which they are), and it cant locate the...
Well it seems you have covered mostly everything as far as troubleshooting goes..the drivers are installed, but not firmware connection. Though...
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