Yes, Colin and I will be at NEAIC and NEAF.
Despite a lot of time and effort on Tim's part, nothing was found. The camera works just fine.
Any moisture in the chamber tends to settle on the coldest element, which is the cold finger. In my experience moisture only gets onto the...
Hopefully Tim will pick up something with the visual inspection, if the problem is in the camera. DC Variac? I though those things were...
Greg, I was just talking to Tim. He showed me the images from your camera, and unfortunately they are perfect! I hate it when that happens....
Perfect thanks.
Still need the camera serial number. You can get that by looking at the side of the camera, or by using DL Config.
I can't recall even a single example of a thermistor circuit failure in the field. That's despite the fact that we use the exact same hardware...
Most likely the camera's EEPROM has lost its marbles. It probably can be reset via remote login. Please post your serial number, and I'll ask...
That update didn't affect shutter operation. It was an improvement to the guider readout.
Very early units sometimes have trouble in the cold, but given your manufacturing date (2016) that isn't a factor. I'd keep an eye on it, and if...
What is the serial number of your camera?
Okay you gave Colin enough of a clue to figure out part of it, and I've figured out the rest. It's a driver bug when you combine StackPro with...
That doesn't make much sense to me. The camera doesn't know the difference between an RGB frame and a Luminance frame. It just relays the...
It's been on our to-do list for a while to add a rotator angle capability to the MaxIm DL calibration tools. Obviously we have to be careful...
As always, please send a raw, unprocessed FITS frame showing the problem. We can't tell anything from a JPEG. Thanks!
https://cdn.diffractionlimited.com/help/maxpoint/MaxPoint.htm#Scope_Setup.htm
If you want to send it to Bill, please contact him directly, email bill at sbig dot com. He is semi-retired now, but does still work on the...
The camera controls the cooler. The control software can only tell it the desired temperature setpoint. Input voltage can sag when the cooler...
There isn't really much that can happen inside the camera to affect the operation of the wheel. The power comes into the camera, goes through a...
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