We're currently investigating. I'll provide confirmation if I can reproduce, and if there is a confirmed problem we will get a fix to you once we...
If you mean the screw that goes into the side to hold the dovetail, some of them were quite tiny - #2-56.
My colleague @Tim can assist with repairs. Does the filter wheel find the home position when you power up the camera, or is it completely dead?...
Ok, thanks I will download that newer build and try it. One thing - since this is a NEW Windows 11 machine: You will need the Windows Runtime...
Sorry Don - I was away and did not see your original post. I will review and get back to you. Which exact version of TSX are you running? eg...
Bruce, @Tim received your RMA form. Look for an email from him.
At this point, we have to figure out how to solve what has happened. Because this Aluma AC2020M-22011805 has a windowless back side illuminated...
Yes Danny. How long did you have the recharged desiccant plug in place? Typically it needs at least 24-48 hours to be effective.
I have reviewed the images, as has Doug. When frost forms, it usually starts around a nucleus, and then it may leave the nuclei behind when it...
Have you baked the desiccant?
Agreed - it definitely looks like frost.
@Bill chimed in 2-046.
McMaster Carr makes a range of large o-rings. You may be able to find an equivalent. Details on their website here:...
Check that the camera settings have the guide chip option for INTERNAL, if you are using the internal sensor. Camera Control Window - Setup Tab -...
We recommend annual maintenance. Desert conditions may allow you to extend the period; high humidity locations perhaps 6-9 months. If you wish...
Looks like your sensor has ice / frost on it. When was the last time it's desiccant was recharged?
Hi Nico, what's the camera serial number?
Nico, This can be a driver problem, operating system corruption, a bad cable or port, or hardware failure. Check for operating system...
The first error is because the SBIG Driver Checker cannot connect to our servers to download updates. A version is included with the download....
2x2 for sure; we were planning to do 3x3 and 4x4 - I just need to wait until the guys are in the office to find out if that made it into the...
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