That might just be a software thing. On the API side (that's the driver interface), the COM port is ignored if you select a model that doesn't...
The CCD is mechanically pressed down onto the cooler stack by a spring-loaded assembly that also performs the function of a light shield. So that...
Okay that's not a light leak then. The only possible reasons then would be: IR Preflash LEDs not working correctly (there's a failure mode...
Sounds like you're doing these tests on your desk, since you didn't supply any images of stars. The camera shutter can't completely block...
Looks like the wheel is staying busy. That might mean that it never finds the end position, which suggests a problem with the carousel sensor...
The CFW8-A was discontinued in 2006, so it's difficult to provide technical support now. TheSky does some weird things to our error codes. Can...
Sorry yeah there's been several versions of the cables over the years. Confused wording there. When wiring up the Kycon connector it's very...
There has been some progress on the AO driver in MaxIm DL, but to be completely honest I'm not certain we have it absolutely perfected yet. We're...
Remember you are working with someone else's software here. We have absolutely no control over it whatsoever. You should bring this up with...
That is outside our control. ASCOM doesn't have an AO interface standard. TheSkyX would have to support it through our native API.
Yes it is easily repaired. The "glue" is high quality RTV. We use three spots to avoid stressing the glass, which could result in optical...
Please check the pick-off mirror - see if it's shifted in its mount.
The temperature readout on the STF is relatively low precision, but it regulates better than what you see.
Sure, just send it back with the camera, and be sure to note that in the RMA. Suggestion - if you have another brick handy, try swapping....
I'm afraid so. Everyone is on holidays right now, but I'm sure @Tim can help you when he gets back.
If you like, maybe next week @Tim could remote in to a computer and look at the settings. TBH I don't think this is a settings issue, but it's...
I don't know your camera's serial number, so I can't look up the exact values. The last 16200 we built had EGAIN 0.58 and an offset of 992 (A/D...
It looks like it's not clocking correctly. Generally that's a hardware thing. There are only two things that could impact clocking that aren't...
I'm afraid there aren't any next steps, aside from RMA.
I moved your post back to your thread - less confusing. You were referring to...
Separate names with a comma.
