All of our cameras since 2014 are SBIG(R) cameras. We acquired SBIG a decade ago, and honour the Santa Barbara Instrument Group name with the SBIG...
That's the chip size. I've fixed the webpage and we'll fix the sentence on the front of the spec sheet. The usable pixels work out to about 36...
Mark - I see a couple FITS keys i don't recognize: RDNOISE = 10.000000000000000 GAIN...
Got them and will have a look.
Do you have the RAW, unprocessed images that were used to make the file:...
Sorry... in my mind I was thinking you had Baaders in one, and Astrodon in the other.
Hey Mark - we're a bit swamped this week... sorry we're not as responsive as usual. Do you have the same brand of filters in each camera's filter...
Ottawa, not California. I will send you a link to the RMA form in a second.
Some possibilities: Check the power cable isn't loose / broken / damaged somehow. Check is the fan running? If not, try the camera advanced...
We don't have any troubleshooting information for these - it's likely over 20 years old. If your unit has an ICRON Ranger device, that's a USB...
Robert, we're out of stock on this filter wheel. I think we may have one refurbished unit on hand. Have the folks at the remote site opened the...
Trial is available by going here, and selecting the Free Trial tab: https://diffractionlimited.com/maxim-dl/
Ok, your MaxIm verison is 5.18 from 2011. My first recommendation would be to upgrade to the current software (6.50 is the last 32-bit version, or...
What version of MaxIm do you have, and what's the serial number? (It's on Help... About).
A sample image in .FIT format would help. Make sure you have SBIG Driver Chceker version 4.05, and sbigudrv.dll is either 4.99 build 7 or 5.1.1.0.
PM sent with RMA info.
Can you provide details explaining the tests done and sample images for each of the above? We'd want to see how much the stars out of round....
Can you provide a bit more detail ? Do you get an image of the correct size as the guide chip, is it all 0, all 65535, or something else? Is...
Andrew, one other possible cause is corrosion in the chamber on the electrical contacts. This can be caused by moisture - the desiccant is no...
Turn the cooling on and see what you get - it will increase the power supply load. We cannot service any of the STL, ST, or STT cameras - no parts...
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