Diffraction Limited did manufacture a number of cameras for other companies including certain Orion models. You will need to find the drivers for...
Try power cycling the camera first.
Keep in mind you don't need a clear night to take bias, darks or flats :)
PM sent.
Check your email inbox and spam folders for a message with the upgrade link.
I've sent you an email.
Don't worry about it, I can estimate.
The camera's maximum cooling temperature is based on the amount change in temperature - called "Delta T" - that it can do. e.g. 25C to 35C Delta...
Ok, I can read the file now. 1. I don't see any vertical banding. 2. There's a normal amount of glow on the left edge. 3. Suggestion: Also, if...
Gary, I can't use or open XISF files - as stated above, we need FITS images - the astronomy standard, set by NASA and used by astronomers...
Send what you have and we'll start from there.
Hi Gary. Please upload some sample images using the [Upload a File] button at the lower right hand side next to [Post Reply]. Ideally, we'd want:...
Nope, you'll need to request the RMA, in the link above.
BTW I know you said you checked, but when I remote in to people's PCs, sometimes there is one that has been missed - on a hub or root hub. Also,...
OS ERROR means a problem with the operating system. Specifically something has gone wrong at the Windows operating system level - usually an issue...
Hi Robert, no, that's not going to work, and that camera has got to be ~25 years old, so unless you can find vintage hardware and OS, it's time to...
24 hours before cooling the camera. And maybe bake it and repeat.
Sam, it's probably time to purchase a replacement desiccant. They are available here on our website:...
Thanks for the files. "A simple bench test" doesn't tell me much. What's the serial number of the camera? Was the camera covered up (cap on) to...
Sam, your FITS files are not loadable. Please try again with CCDOps or MaxIm DL Pro. Please explain your test setup.
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