I have asked shipping to send you the correct power supply. You should hear from them shortly.
This does not look like the correct power brick. This looks like a power brick connector for an Aluma, or a cloud sensor. You said you purchase...
I am not able to analyze screenshots, or jpeg images. Can you please provide a full-frame FITS image with 1x1 binning?
No, it is not. It reboots the camera.
Is the shutter working correctly? I don't think the Readout Mode is supposed to be disabled. Perhaps it is not enumerating the cameras modes...
Does the same error occur on a different computer? Would it be possible for me to remote connect to your computer with the camera and filter...
Does the filter wheel initialize when powered on? Does it connect correctly in CCDOps? https://cdn.diffractionlimited.com/downloads/InstOps.exe
Which problem are you referring to? I see the camera came back for cooling control issues, and an error 17 shutter error. Can you tell me...
I was able to watch the first video, but not able to view the second video: www.de-regt.com/Problems/IMG_6773.MOV Could you try uploading it...
Please submit the RMA contact form and once I receive it, I can provide you with an RMA number and return instructions....
Regarding your AO-X, the only changes we made to it were to ensure the calibration was correct. This involves ensuring it is moving correctly in...
Ok. If after testing you determine it's likely the hardware, it's best you send it in and we will get it fixed. To begin the return process...
The most ideal way to test to see if the hardware is at fault is to start with a fresh PC if possible so there are no software conflicts. Install...
In the camera setup window and Filter Wheel setup window in MaxIm DL, which driver version does it say you are using?
Can you tell me the filter wheel settings in MaxIm DL? Do you have SBIG Universal selected as the filter wheel?
if you are able to remove the lid from the filter wheel, you will be able to see the tiny silver magnets beside each filter. If any are missing,...
Replacement windows are $40US + shipping. If you would like to provide a shipping address via private message, I can get you a shipping quote...
Yes, please submit the RMA form and I can provide the shipping details. http://diffractionlimited.com/request-rma
This is not a simple process and requires special hardware to calibrate the motors. It is best to send it in and we can rebuild it. If you wish...
Anna, Regarding the cooling issue, its best to send this in so we can disassemble and inspect it. For this, were you able to test the camera...
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