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  1. Colin Haig
    Post

    Aluma CCD814 USB failure

    I think it's best for you to fill in the RMA form. My colleague @Tim may have some advice or questions.
    Post by: Colin Haig, Mar 7, 2025 at 4:23 PM in forum: Aluma CCD Series
  2. Colin Haig
    Post

    Aluma CCD814 USB failure

    I'm confused. The screen shot of the Device Manager is clearly showing the 814, and not showing the SC. The screen shot of the DL Config screen...
    Post by: Colin Haig, Mar 7, 2025 at 9:21 AM in forum: Aluma CCD Series
  3. Colin Haig
    Post

    AC4040 noise and banding, but only in first image in a sequence?

    One more request - can you provide the sequence? eg how many exposures, what type, binning, filter, exposure length e.g. if ACP, then can you give...
    Post by: Colin Haig, Mar 6, 2025 in forum: Aluma AC Series CMOS
  4. Colin Haig
    Post

    AC4040 noise and banding, but only in first image in a sequence?

    Thanks. We'll look into this. Can you check the properties on this file and let me know the version (e.g. 2.8.0.0) C:\Windows\SysWOW64\dlapi.dll
    Post by: Colin Haig, Mar 6, 2025 in forum: Aluma AC Series CMOS
  5. Colin Haig
    Post

    IMX455 based SBIG camera?

    Hi DJ, I'll drop you an email - we'll need your shipping address and that sort of thing. We had a couple of customers that missed ordering a...
    Post by: Colin Haig, Mar 6, 2025 in forum: Aluma AC Series CMOS
  6. Colin Haig
    Post

    Aluma CCD814 USB failure

    Thanks for the info. Let us know how the tests go on the other computer. Likely it will need to come in for a repair. If it does, then you'll need...
    Post by: Colin Haig, Mar 6, 2025 in forum: Aluma CCD Series
  7. Colin Haig
    Post

    AC4040 noise and banding, but only in first image in a sequence?

    Keep us informed. Is ACP using a different mode for pointing images? We'll want to see FITS (raw, uncalibrated, 1x1, light frames) - you'll need...
    Post by: Colin Haig, Mar 5, 2025 in forum: Aluma AC Series CMOS
  8. Colin Haig
    Post

    AC4040 noise and banding, but only in first image in a sequence?

    I'm relieved! Thanks for sharing the ROModeInfo.txt solution - my recollection on that was foggy. This will help next time someone else runs into...
    Post by: Colin Haig, Mar 5, 2025 in forum: Aluma AC Series CMOS
  9. Colin Haig
    Post

    AC4040 noise and banding, but only in first image in a sequence?

    BTW has the original problem reported gone away?
    Post by: Colin Haig, Mar 5, 2025 in forum: Aluma AC Series CMOS
  10. Colin Haig
    Post

    AC4040 noise and banding, but only in first image in a sequence?

    I'm not sure. Have you got the EXACT correct text value for the readout mode? Is there some # directive that needs to be in your plan?
    Post by: Colin Haig, Mar 5, 2025 in forum: Aluma AC Series CMOS
  11. Colin Haig
    Post

    Maxim Dl

    I suggest you reach out to ATIK for support on the QSI. I've never seen that one before. Did you install the QSI Core software from Atik?...
    Post by: Colin Haig, Mar 4, 2025 in forum: Forum and Web Site Issues
  12. Colin Haig
    Post

    STT3200ME faulty

    I'll ask my colleague @Tim to assist you.
    Post by: Colin Haig, Mar 4, 2025 in forum: Legacy Models - Community Support
  13. Colin Haig
    Post

    AC4040 noise and banding, but only in first image in a sequence?

    From our records, it looks like you have a license for the newest software. I recommend you use it. I'll send you a private message with details.
    Post by: Colin Haig, Mar 4, 2025 in forum: Aluma AC Series CMOS
  14. Colin Haig
    Post

    Odd AOX Jumping Behavior

    What's the focal length of the scope, and what binning are you using ? (I assume you are using an SC-4 not an SG-4). There is a new advanced...
    Post by: Colin Haig, Mar 3, 2025 in forum: Guiding and Adaptive Optics - StarChaser and AO
  15. Colin Haig
    Post

    Aluma CCD814 USB failure

    Hi Charles, Has anything changed in your setup? e.g. changed the equipment, updated the computer, anything like that? Power surges? Lightning...
    Post by: Colin Haig, Mar 3, 2025 in forum: Aluma CCD Series
  16. Colin Haig
    Post

    AC4040 noise and banding, but only in first image in a sequence?

    A couple of thoughts: I suspect you have a software/driver version mismatch. Current software is: MaxIm DL Pro 6.50 and DL API 2.8.0.0 or newer -...
    Post by: Colin Haig, Mar 3, 2025 in forum: Aluma AC Series CMOS
  17. Colin Haig
    Post

    Error Opening Filter Wheel - STX-16803 + FW7

    Please fill in this Return Merchandise Authorization form: https://diffractionlimited.com/request-rma/ Then my colleague @Tim will contact you...
    Post by: Colin Haig, Feb 26, 2025 in forum: Filter Wheels
  18. Colin Haig
    Post

    Connecting AFW-10-50SQ to Aluma AC455 with DB-9 cable?

    It sounds like you're missing a cable. I'll look into that right away.
    Post by: Colin Haig, Feb 25, 2025 in forum: Aluma AC Series CMOS
  19. Colin Haig
    Post

    STX relay cable

    Flipped, USOC telephone standard wiring.
    Post by: Colin Haig, Feb 24, 2025 in forum: STX and STXL Series Cameras
  20. Colin Haig
    Post

    TheSky X and AFW filter wheel

    You may have to ask Software Bisque for help with their software. Normally, Camera = SBIG, and you select the STX from there. Filter Wheel would...
    Post by: Colin Haig, Feb 24, 2025 in forum: Filter Wheels
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