Good morning! Please let me know if you want to do a remote session. Otherwise I will try to install my old camera again using remote assistance...
Hi Colin, did you have a chance to look into my problem yet? Kind regards, Roelof
Good morning Colin, we recycled the power again, computer, USB hub, Camera. No improvement, error code 6. I attached some photos for your perusal....
Colin, I will send you some pictures tomorrow. I am calling it a day for now, kind regards, Roelof
Hi Colin, I rebooted the computer and took the power off the camera; I will ask my property manager to do a full power recycle tomorrow and I...
I reviewed article, downloaded the fix 20H2, but that did not change anything. As before , error 6, not initializing the filterwheel. Any other...
Hi Colin, thanks for your reply. The Windows Power Management Plan is fully in line with the article, and all USB selective suspends are turned...
First of all: Happy New Year! So the camera has been with you again for a couple of months and I re-installed it in August 2020...A bit later than...
Certainly. I always use Remote desktop, but we can also use teamviewer. just let me know.
Bill, the camera was working fine and there was absolutely no one unplugging any cables...is there a way we can ascertain that we are dealing with...
Hi Colin, Hi Bill, thanks for the quick reaction. Unfortunately I don't have the serial numbers with me here in my home in Germany; they are in...
My STF8300 worked fine since reinstalling it after repair last september. It is in a remote observatory, no access for anyone. This morning I...
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