We received this camera today and look forward to putting it to work. We assume that no damage to the chip was evident post-cleaning. But please...
Got it and will have it shipped in the AM. But we want to share some concerns and questions we have related to making sure that any condition...
Colin, I was looking for the thread on the chip residue problem from last week to fill out the RMA request and found this. I attempted to fill...
yes, but do I need a return authorization, instructions etc.?
What is the path fwd on this?
Colin, the picture Danny posted is at room temperature. It is not frost. There is no cover over this chip. Can it be cleaned and how would one...
Yes, of course. We thought there was frost in the first place, but it did not look like frost normally does. Several of us have had S-Big...
I will invite you to look again at the picture I posted last of the whole chip. Frost would not form a pattern like that teardrop.
Here is another set of images showing the whole frame. The left one is taken in red and the right in blue.
Well, we were thinking this did not look like simple frost. It turns out it was a light case of frost over a rather extensive contamination of...
That is what we thought. It was the dark spots in the center of brighter stars that raised the question. How often would you expect to need to...
We are suddenly getting pointing update failures under a clear sky. A sample image is attached, Log read like this: 03:04:56 ==== Starting...
"d"
Colin, the cause of the problem has been revealed, but it raises a concern. It occurred to me that perhaps there was some kind of mechanical...
Something has gone amiss with this AC2020 camera. Suddenly, it will image almost nothing. No discrete stars can be seen in a 16" shots of M11...
Thanks, Bruce
Here is another observation: Guys, I when I saw the driver was setup, I started the camera and the temperature was +15 C or something. It cooled...
AC2020M-22011805 version 3
Got it to upload. Should be everything you could want.
Here are the version #s - MaxIm 6.3.7.0, camera AC2020 SC-3 AO-X, driver 2.4.0.0, ACP version 9 build 4, I passed Colin’s request on to the...
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