AC4040BSI Firmware Rev15 update failed

Discussion in 'Aluma AC Series CMOS' started by Mark Marfoglia, Dec 11, 2023.

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  1. Mark Marfoglia

    Mark Marfoglia Cyanogen Customer

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    My camera was running Rev13 and I attempted to update it to Rev15. The process completed successfully, and requested a power cycle. The power was cycled and the camera was found, however the revision was shown as 0. I attempted a refresh and the DL utility crashed.

    I then attempted to return to Rev13. The process completed successfully, and requested a power cycle. The power was cycled however the camera fan did not come on. Only the filter wheel initialized. When I ran the DL utility again the camera was not found. What now?
     
    Mark Marfoglia, Dec 11, 2023
    #1
  2. Colin Haig

    Colin Haig Staff Member

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    Colin Haig, Dec 12, 2023
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  3. Mark Marfoglia

    Mark Marfoglia Cyanogen Customer

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    I have 2.7.1.0. I followed the instructions and updated these just before the update.
     
    Mark Marfoglia, Dec 12, 2023
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  4. Colin Haig

    Colin Haig Staff Member

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    Revision 0 means the firmware update failed, and the camera has resorted to a safe factory setting.

    Power off the camera, disconnect USB.
    Power off the computer and any hubs or things in between the camera and computer like extenders etc. Wait 30 seconds. Power up/Reboot the computer.
    Connect the camera USB and power up the camera.
    Go into the Device Manager, and look for SBIG Camera. If it is there, then go back into DL Imaging Util, and see if it is present and what version.

    If you are doing this remotely and cannot disconnect USB, you can use the Device Manager to temporarily disable the device by right-clicking on SBIG Camera, disabling it. Wait; then re-enable it.
    You have to have the camera powered on to do this trick.

    I'll talk to colleagues - nobody has ever bricked one of these cameras.
     
    Colin Haig, Dec 12, 2023
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  5. Colin Haig

    Colin Haig Staff Member

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    Also, if you want, I could remote in and see if I can recover it for you.
     
    Colin Haig, Dec 12, 2023
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  6. Mark Marfoglia

    Mark Marfoglia Cyanogen Customer

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    I tried the above, as well as using my laptop, no device shows up. A TeamViewer would be much appreciated. I will email you my contact information.
     
    Mark Marfoglia, Dec 12, 2023
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  7. Mark Marfoglia

    Mark Marfoglia Cyanogen Customer

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    Camera sent for repairs. Many thanks.
     
    Mark Marfoglia, Jan 23, 2024
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  8. Colin Haig

    Colin Haig Staff Member

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    Hi Mark, did you ship to our new location (Roydon Place), or the old location (Grenfell Crescent) ?
     
    Colin Haig, Jan 23, 2024
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  9. Mark Marfoglia

    Mark Marfoglia Cyanogen Customer

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    I dropped it off in person at the old location. Waiting for a call to pick it up from the new location very soon. Tim has been very good at keeping me informed and getting it back in my hands before I go back to NM on February 2nd.
    I still have not seen your new camera for sale on your website.
     
    Mark Marfoglia, Jan 23, 2024
    #9
  10. Mark Marfoglia

    Mark Marfoglia Cyanogen Customer

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    PS: The board was le issue.
     
    Mark Marfoglia, Jan 23, 2024
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  11. Doug

    Doug Staff Member

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    I think Tim might have the flu... if so he might be out of commission for a bit. :( We're just getting everything up and running again after the office move.

    As for the new camera, we were close to putting up the site, but weren't quite ready to go before the office move. I want to be certain the firmware and drivers are good to go before putting it on sale.
     
    Doug, Jan 23, 2024
    #11

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