Staff Assigned: Adam Robichaud Aluma firmware update

Discussion in 'Aluma Series' started by Paulo Poppe, Feb 23, 2019.

  1. Paulo Poppe

    Paulo Poppe Cyanogen Customer

    Joined:
    Jan 11, 2019
    Messages:
    28
    Location:
    State University of Feira de Santana
    Dear group,

    I upgraded the Aluma 694 firmware as recommended (Rev. 14).
    But, the filter wheel does not respond after updating.

    Two complementary information:

    Before, the sound of the coolers was audible. Now, without any noise.

    At 20 degrees, the power of the cooler fell from 70% to 13%.

    Thank you in advance!

    Paulo Poppe
     
  2. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    3,575
    Paulo, one of my colleagues will likely have to help.
    Have you unplugged the camera from the power source and tried again?
     
  3. Paulo Poppe

    Paulo Poppe Cyanogen Customer

    Joined:
    Jan 11, 2019
    Messages:
    28
    Location:
    State University of Feira de Santana
    Hi,

    Yes, twice.
     
  4. Adam Robichaud

    Adam Robichaud Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    776
    Location:
    Ottawa
    Hi Paulo,

    Would I be able to log in remotely and troubleshoot?

    Cheers,
    -Adam
     
  5. Paulo Poppe

    Paulo Poppe Cyanogen Customer

    Joined:
    Jan 11, 2019
    Messages:
    28
    Location:
    State University of Feira de Santana
    Hi Adam,

    Thanks for the feedback. I'll check this with the university's network support.

    Cheers,
    Paulo
     
  6. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
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    3,575
    Paolo, typically Adam would use TeamViewer. You run TeamView, and it provides connection information.
     
  7. Paulo Poppe

    Paulo Poppe Cyanogen Customer

    Joined:
    Jan 11, 2019
    Messages:
    28
    Location:
    State University of Feira de Santana
    Hi,

    Yes. I just need to know the day and the schedule, because I'm a university professor and I have classes.

    paulo poppe
     
  8. Paulo Poppe

    Paulo Poppe Cyanogen Customer

    Joined:
    Jan 11, 2019
    Messages:
    28
    Location:
    State University of Feira de Santana
    Dear,

    I would like to thank the staff and, in particular, Adam Robichaud for their commitment to solve the problem with Aluma 694.

    Paulo Poppe
     
    Adam Robichaud likes this.
  9. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    3,575
    Thanks for your message Paulo - I have passed it on to the management.
    Glad to hear you are up and running.
     

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