AO-X SBIG STXL11002 8 postion self guiding filter wheel

Well I finally pulled the trigger and purchased the AO-X. First comment is you need a diagram in the instructions on how to attach the AO. Aside from that there is no documentation in the package, other than the cable some hardware (screws) a spacer and the AO itself. So between myself and my good friend Gary we managed to get it all together and on the scope.

The installation is as follows:
Scope NP101is, AO-X Filterwheel 8, and then the camera STXL11002. Focus is an issue so be sure to go on line and check the specs for your system, as discovering your beyond your limits in the dark is just too disappointing.

Software installation on my system is through the Sky X, and they have a great resource on how to setup and calibrate the AO. http://www.bisque.com/help/TheSkyXSAEAndPro/index.htm#t=Autoguide_Using_Adaptive_Optics.htm

I do have a technical issue, and I believe it may likely be the most recent driver update. Although I will defer to your expertise! When I connect to my cameras, my main sensor takes on the guider and the guider takes on the main sensor. The Technical support guys at software Bisque, have been very helpful and we have tried many different fixes, and we randomly get them to reverse back to the correct sensors, buts its not repeatable. When I come back the next day that sensors are crossed again. As well as the main camera wont fire until the guider has finished. Tom at software bisque, tells me that the previous driver did not have an issue. Here is what Tom wrote me last night! The firmware is 2.54 now but 2.51 has been working well on our STXL11002.

So my question is three fold: 1. how do I roll back my driver, and 2 has then issue been report already? Third, when I do get the cameras temporarily set correctly the AO runs out of deflection and the guider looses the star. I found another user who reported the same problem, and the technical support guy had a smart ass response and there was no solution listed on this forum. Hopefully I can get a better result.

I desperately need your advice and direction

ps. All the settings are correct based on your instructions!!!! But I will be happy to review the main camera is set yo SBIG with AO, the guider is set to Imager’s Built-In Autoguider (external)

Andy

 

Doug, thank-you for the quick reply. As you will see above I listed the items in the box, and I assure you there was no thumb drive. Second, I just spent thousands of dollars on a product and your best customer service is to parrot it’s the other guys problem. Without addressing the fact that I already went down that road to exhaust their attempts to fix the problem. Then you’re going on about a 0 and a 1 like I am suppose to know what that’s all about? Maybe you need to take a breath and address your customers question? Did you even read my post? I asked you 3 specific questions, and failed to answer 2 of them and the third one was it’s not my fault. Perhaps you can re-read my post and we can have a helpful dialogue to help me work through the problem? Is there a possibility to roll back the driver? If I am telling you the sensors are swapping around, I am experiencing a problem? I spent a great deal of time working with SB on other solutions. We are now out of fixes, the next fix is to try a rollback. Are you able to help me?

 

Thanks Doug, I just sent them your reply, I guess they will get back to me with a new plan?

 

For the record I nor SB ever said anything was wrong with the SBIG universal drivers or firmware, Andy wanted to roll back his drivers. I stated that for the firmware all our STXL's are still on 2.51 and it works fine. 2.54 has also been good for many, was just a data point.

If there was an issue with the cameras swapping with TSX a lot of folks would be on the forum, I feel this issue is a settings issue on an individual platform.

Tom

 

Doug there is an AO issue on the forum with this sensor problem?