Hi Adam I too am having trouble with my AOX but wil try one of your suggestions. I can't seem to activate my old account from 2012 though, last ntime I used it as I switched to Macs. The tech support rego asks for my first and last name but I noticed on my old MaxIm DL 5.18 license, it has Robert J Cornect on it and I wonder if this is confusing the verification as I asks for only first and last name. My serial number is 24Y6N thanx in advance Bob