CFW-8 not indexing properly

Discussion in 'Filter Wheels' started by John O., Jun 16, 2016.

  1. John O.

    John O. Standard User

    Joined:
    Jun 6, 2016
    Messages:
    4
    Location:
    Colorado
    Hi,

    I have a CFW-8 that no longer positions the filter over the center of the sensor. Whether on power-up or selecting a filter with MaxImDL, the final position of the filter magazine is usually between two filters. I've tried the usual troubleshooting of cleaning the sensor and the rubber O-ring cleaning the index pins and making sure the white paint is still intact but so far no luck. I will also check the motor tension but I think it is OK. If anyone has further troubleshooting I can try I'd appreciate it.

    Otherwise, if an SBIG rep could tell me what the process is I to send the unit back for repairs; i.e. just the filter wheel with empty magazine, or both filter magazines with filters, the camera with CFW-8 attached and the power supply ? Do I need return for repair auth. number?

    Best regards,

    John Ott
     
  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    527
    John,

    Send me an email, bill@sbig.com, and we can go over it.

    -Bill
     

Share This Page