Resolved demo version removed old license, old license not recognized

Discussion in 'Licensing Issues' started by jjs22, Oct 30, 2023.

  1. jjs22

    jjs22 Standard User

    Joined:
    Aug 31, 2015
    Messages:
    4
    Hi,

    Our observatory computer has a copy of Maxim DL v6.13. The license is expired, but it was still working.

    I recently tested a demo version on the same computer, and it "updated" the old license. Even with the demo version uninstalled, the old version still has the 30 day license. I have a copy of the original email for the old license, but when I try to install it, the software says "No valid license could be found in the file."

    Q1: If we purchase a new license, is it true that we can install the software on 2 computers? If so that would solve our problem.

    Q2: Otherwise, could you somehow send a valid license for the old software. The old version is S/N 219SQ-CYA07-4P675-98QYY-8E8YS-SH. It was purchased by another member of our department, sburns. You can send it directly to him.

    Thank you
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    9,948
    I'll send the license to you via private message.

    You can install MaxIm DL on two machines, but you are only allowed to use it on one machine at a time.
     
  3. jjs22

    jjs22 Standard User

    Joined:
    Aug 31, 2015
    Messages:
    4
    Okay, thank you. That works perfectly.
     

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