Staff Assigned: Adam Robichaud Error code 1001

Have you accidentally selected SX Universal instead of SBIG Universal for your camera in the Setup tab?

 

Hi "JV" - I'm just another customer. Can you provide a screen shot of the problem? Does Windows see the camera - that is, does it show up in the Windows Device Manager? What version of Windows are you running? In the SBIG Driver checker, does the Firmware tab have the ability to connect to the camera and report on the firmware version?
Has anything changed in your environment recently?
Also, Diffraction Limited purchased SBIG, so am not sure that SBIG referred you to Diffraction. as it's the same people.

 

Sorry if we're being a little slow, the programmers are up to their ears right now. We're simultaneously working on 6.15 and preparing to launch new camera models. So I had a look at sbigudrv myself.

That error message doesn't make any sense; it's not something the driver would produce.

Please do the following:

1. ZIP up your Documents\MaxIm DL 6\Settings folder and upload that so we can have a look.

2. Start SBIG Driver Checker, click Debug Log, and turn on all logging functions. Reproduce the error and send us the log.

Also a tip: after sending us the log, turn all of those logging functions off again. Otherwise your camera will work really really slowly!

 

Look under My Documents.

The Driver Checker should automatically ask for elevation when you run it. If not, you are probably running an old version. Please download and install the latest version.

 

http://diffractionlimited.com/product/stf-8300/ and click Downloads tab.

 

JH - when Doug said it should ask for Elevation, he was referring to Windows asking if you would allow it to run at a higher security privilege. He did not mean elevation as in how high up off of mean sea level or altitude.
Try right clicking the MaxIm DL icon on the desktop, and select Run As Administrator. Then when MaxIm comes up, File, Exit. Then run it again normally (by double clicking the icon).
Try connecting to the camera again.

 

I don't know why you used Google - I gave you the link and you even quoted it back to me!

Again, we'll be needing the debug log. Here's how to do that:

1. Start the SBIG Driver Checker
2. Click Yes when it asks "Do you want to make changes to this device?"
3. Click "Debug Log"
4. Click "Set Checkboxes / All"
5. Click "Set Path" and choose a place to put your debug log where you can find it.
6. Click OK
7. Click Done.

Now reproduce the error.

When you are done, close MaxIm DL and start the Driver Checker again, and turn OFF all debug check boxes (otherwise it will really slow down camera operations). Then send us the file.

 

Here's another way:
Press the Debug Log button in SBIG Driver Checker.
I've circled it in green.




It will then bring up the screen to the right (green arrow pointing at it).
Then turn on all the checkboxes using the ALL button (4th one down at right).
Then Set Path and pick a place to store the debug log so you can find it later.
Hit OK.