Hello, I cannot renew my Maxim subscription. I follow the renewal process, but when I click the Submit button, the system churns for a bit, and then I receive this error: Error (code 19): Customer information failed data validation I have been in contact with Tim Pucket, but I cannot get his instructions to work either: "If you have an updated licence there should have been a text file attached to the message from firstname.lastname@example.org If so click load file and navigate to the text file that was sent and that will register the program quickly. Also the first time you run the program to register, right click and run as admin so the serial get saved to the registry." This has happened the last 2 years when I try to renew my subscription. Any assistance is appreciated.