Resolved Maxim dl 6.16 Camera and Observatory controls disabled...

Discussion in 'Licensing Issues' started by David Rivas Romero, Apr 11, 2023.

  1. David Rivas Romero

    David Rivas Romero Standard User

    Joined:
    Apr 11, 2023
    Messages:
    2
    Hello,

    I´m an astrophotographer who's been happy with Maxim dl for many years. I`ve just installed Maxim 6.16 directly to my new laptop Hp with Windows 10 Home. I could "Load File" my license correctly- I can see my data there- but when I pushed OK a message arose : " Maxim Dl must now close to allow the new license to take effect." ...
    According to Mercedes, I had right to upgrade from the version 6.10 to 6.16...
    Now I can open the program, but the "Toggle Camera Control" and "Toggle Observatory Control" are disabled and there's no way to use maxim for imaging... That's my passion and main work.
    Could you help me please?
    Thanks in advance!!

    Best regards,

    David Rivas

    Pdta.- The first thing I did was installing the latest version of Ascom in the new laptop... So the problem does not go that way.
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    10,234
    You must have used your old license, which was MaxIm DL IP. No equipment control.

    I will send you your current license via private message.
     
  3. David Rivas Romero

    David Rivas Romero Standard User

    Joined:
    Apr 11, 2023
    Messages:
    2
    I can't thank you enough, Doug!!!
    My humble astro-images are my pride... So, just in case you wish, count on me sending you some images I achieved through Maxim!!!
    Greets from Machu Picchu!!!

    David
     
  4. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    10,234
    By all means! We have a section on this forum for posting your images.
     

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