Maxim DL Pro 6 Camera Control Problem

Discussion in 'Scripting and Programming' started by Irina, Mar 20, 2020.

  1. Irina

    Irina Standard User

    Joined:
    Mar 20, 2020
    Messages:
    1
    Hallo everybody,

    we have purchased MaxIm DL Pro Suite.
    The installation and the licence worked well, but by using the MaxIm DL Pro 6 we get always an error by opening the "Camera Control".
    All the other things like "Screen Stretch" and opening fit.-files is working.

    A screenshot of the error message by opening the "Camera Control" is attached.
    Error.PNG

    No matter what you select and press the Maxim DL Pro program gives no feedback and closes.

    Do you have any advise for us?

    Thank you !!!
     
  2. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    3,493
    Hello Irina,
    First off, please register for software support. See step #2 of:
    https://forum.diffractionlimited.com/pages/TechSupportHowTo/

    What version of Windows is that ? - it looks old (XP?)

    Secondly, have you installed:
    ASCOM Platform 6.4 SP1
    Windows .NET Framework 3.5 and 4.8
    All applicable Windows updates
    Your camera drivers
     

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