Resolved Maxim License Question

Discussion in 'STX and STXL Series Cameras' started by Mark McComiskey, Jun 28, 2021.

  1. Mark McComiskey

    Mark McComiskey Standard User

    Joined:
    May 16, 2019
    Messages:
    54
    Hi - I purchased a 16803 and am now trying to install Maxim Dl for the first time, as I try to chase down the cause of an artifact in my subs. I have the USB key with the software suite, but after I install it, it asks me to point it to the license. It can't seem to find this file on the USB drive. Is there somewhere specific I should be looking?

    Regards,

    Mark
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    8,383
  3. Mark McComiskey

    Mark McComiskey Standard User

    Joined:
    May 16, 2019
    Messages:
    54
    Thanks. I have done so. I received an email that has in the subject line the following message: "Unable to authenticate your request for MaxIm LT". Confusingly, in the body of the email, it says "success".
     
  4. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    8,383
    Yes we noticed recently that there's some kind of glitch in the system. I've asked @Adam Robichaud to look at that... but I believe this means it did in fact work.

    A human has to approve it. Once that is done you'll get your license.
     
  5. Mark McComiskey

    Mark McComiskey Standard User

    Joined:
    May 16, 2019
    Messages:
    54
    Thanks. Received.
     

Share This Page