Resolved No password sent to my email for MaxIm , after registered my new STF8300M

Discussion in 'Licensing Issues' started by ERIC DE HORTA, Dec 2, 2020.

  1. ERIC DE HORTA

    ERIC DE HORTA Cyanogen Customer

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    Registered my new STF8300M last night. How long do I have to wait before receiving an email for with an authorizing key for MaxIm LT ?
     
  2. Colin Haig

    Colin Haig Staff Member

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    It can take up to 24 hours. Also check for an email from cyanogen.com, maybe in your spam folder.
     
  3. ERIC DE HORTA

    ERIC DE HORTA Cyanogen Customer

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    Thank you Colin, I will keep an eye on it.
     
  4. Doug

    Doug Staff Member

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    I'm afraid you do not qualify for a MaxIm LT license.

    The camera is not new. It was originally sold in June 2016, which is prior to MaxIm LT being offered. Plus you are not the original owner.

    If you wish to use MaxIm LT you can purchase a license.
     
  5. ERIC DE HORTA

    ERIC DE HORTA Cyanogen Customer

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    Very upsetting news in regards that camera is not new as it was sold to me. But very helpful in establishing origins with the seller for refund.
    Is there any difference in the hardware of this model with current?
    Thank you.
    Eric D.
     
  6. Doug

    Doug Staff Member

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    For later STF-8300M units we switched to a larger fan.

    Since then we've switched to selling the STF-8300EN (enhanced cooling) version, which has a dual stage cooler.
     
  7. ERIC DE HORTA

    ERIC DE HORTA Cyanogen Customer

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    Thank you Doug.
    In researching your website, I came across the possibility of upgrading an STF8300M to an enhanced cooling model. Before I return this camera which is new old stock, I would like to ask what would be the cost of such an upgrade?
    Thank you.
    Eric D.
     
  8. Colin Haig

    Colin Haig Staff Member

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    Hi Eric, I estimate that upgrade to be US$1200 plus shipping.
     
  9. Doug

    Doug Staff Member

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    Eric,

    This camera clearly has a bit of an odd history. We sold it to a dealer 4-1/2 years ago, and somehow it recently worked its way to an eBay seller.

    Nevertheless, we want you to be satisfied with our product. If you decide to keep it, as a courtesy we'd like to offer you a complimentary MaxIm LT license.

    Please let us know if you plan to keep the camera.

    Doug
     
  10. ERIC DE HORTA

    ERIC DE HORTA Cyanogen Customer

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    Hi Doug,
    I decided to actually return the camera. In its place I bought a used but more current SBIG ALUMA 814. I would, however, like to inquire if I could receive some credit or discount towards the purchase of the MaxIm DL Pro Suite software?
    my Camera's serial no: 18081701, sales order 2512 on August 23, 2018
     
  11. ERIC DE HORTA

    ERIC DE HORTA Cyanogen Customer

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    I did register and included my email.
     
  12. Doug

    Doug Staff Member

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    Our policy is to issue a free license only to the original owner of the camera. MaxIm LT is $199.

    Given your contortions I could offer you a discount. PM me if you are interested (click my name at left).
     
  13. ERIC DE HORTA

    ERIC DE HORTA Cyanogen Customer

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    Will do. Thank you.
     

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