No response to Aluma registration request

Normally I wouldn't post such a matter on a forum, but communications with Diffraction have me frustrated. After 5 months wait I finally received my Aluma camera and started the registration process, getting back
Thanks for registering your new camera! We will get in touch with you shortly.
which was a week ago without response to two such efforts. I'm not getting the experience I expected in going over to an SBIG product.

 

Of course, while I was on this computer their response had arrived on another. So immediate problem solved.

 

Thank you. I have MaxIm DL Pro 6.17 but I still need to click install MaximDL on the your software installer. A little problem is that nothing happens, so I can't follow the on screen instructions to enter the licence key (that I now have). Windows 10. Yes, I have plugged in the USB stick that came with the camera and have started Launcher.

Yes, I do have the email with licence on the computer. I have also try copy it to the clipboard. None of these actions makes any difference to the non-action of the Launcher.

 

Thank you for replying. Shortly I will try again, but what is the purpose of the licence? I already have MaxIm pro 6.17 installed and licenced.

 

That was my expectation. So Launcher has detected that and not taken action? A fact that the manual ought to mention specifically, for the instructions appear to insist on loading MaxIm Lt even if you already have the software installed. Good practice to always have a manual tested by a user unfamiliar with the product. You probably read: ''This applies whether you are installing the included MaxIm LT application or a licensed version of the fully-featured MaxIm DL program'' and think 'So....'' because you are too familiar with the procedure.

 

Indeed Launcher does nothing if you have the appropriate MaxIm DL already, but just sits and sulks. The Aluma sets up nicely once one gets over that roadblock.