Problems Registering for Cyanogen Support

Discussion in 'Support Forum and Web Site Issues' started by Doug, Oct 11, 2014.

  1. Doug

    Doug Staff Member

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    We're having a server problem that is making registering for Cyanogen tech support unreliable.

    If you need access to the section and don't get approved quickly, please post here and let me know. I'll check for you in the customer database and approve you manually.

    Sorry for the trouble.

    Doug
     
  2. Jim McKay

    Jim McKay Cyanogen Customer

    Joined:
    Oct 11, 2014
    Messages:
    40
    Hi Doug,

    I submitted a request for customer access and have not received it.

    Thanks,

    -Jim
     
  3. JoshuaHufford

    JoshuaHufford Cyanogen Customer

    Joined:
    Oct 10, 2014
    Messages:
    330
    Same here, never got the response.

    Thanks, Josh
     
  4. Doug

    Doug Staff Member

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    Turns out the new firewall that was installed in our office on Friday afternoon is blocking this function somehow. Figures this would happen just after we go live...

    I'm periodically logging in and handling it manually. Monday is a holiday here but we should be able to get it resolved on Tuesday.
     
  5. Jim McKay

    Jim McKay Cyanogen Customer

    Joined:
    Oct 11, 2014
    Messages:
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    Thanks Doug. I just got an email that I now have customer access.

    -Jim
     
  6. Steve cooper

    Steve cooper Cyanogen Customer

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    Oct 14, 2014
    Messages:
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    I received an authorization e mail but cannot access the forum.
    Steve
     
  7. Tim

    Tim Staff Member

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    What happens when you attempt to access the forums? Is there an error? Can you send a screenshot?
     
  8. Steve cooper

    Steve cooper Cyanogen Customer

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    Oct 14, 2014
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    Working now, thanks!
    Steve
     
  9. jerryyyyy

    jerryyyyy Cyanogen Customer

    Joined:
    Oct 10, 2014
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    Location:
    Stanford, California
    I got an response saying I could not register. Did it one more time.
     
  10. Tim

    Tim Staff Member

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    I have manually upgraded you. Did you perhaps submit your old serial number? The form checks our database for your most current license only and not old updated licenses.
     
  11. Otterman

    Otterman Cyanogen Customer

    Joined:
    Oct 16, 2014
    Messages:
    2
    I have tried three times to try and register for the technical support but will not accept my details. I have copied and pasted the serial number directly out of maxim 6.0.

    I have also registered for the forum (user name otterman) but the forum says I do not have access to the software section.

    I also tried to re-register the software but think that it should be registered already as bought direct. I enter that I am outside of the US but it then says I have failed to enter a valid US postcode, have tried to enter UK post code in various formats but does not work. Is this a bug?

    Three things tried, three things failed! help please

    David Elsey
     
  12. Tim

    Tim Staff Member

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    You entered your Username from the forum on the submission form instead of entering the name that appears on your license with your serial number, so our system was not able to match it with our database. I have manually upgraded you so you should now have access.

    You only need to register your software once, which you successfully did in May.
     
  13. Louis Asselin

    Louis Asselin Cyanogen Customer

    Joined:
    Oct 14, 2014
    Messages:
    5
    Hi Doug,
    Thanks. I now have customer access.
    -Louis Asselin
     
  14. Eduardo Seperuelo Duarte

    Eduardo Seperuelo Duarte Cyanogen Customer

    Joined:
    Oct 18, 2014
    Messages:
    5
    Hi there,
    I´ve registered and got approved.
    But can´t access the forum.

    Eduardo
     
  15. Doug

    Doug Staff Member

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    Fixed.
     
  16. graham.bell.77770

    graham.bell.77770 Cyanogen Customer

    Joined:
    Nov 8, 2014
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    1
    I also have been unable to register for tech side.
    - G. E. Bell
     
  17. Adam Robichaud

    Adam Robichaud Staff Member

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    Location:
    Ottawa
    I've validated your account, Graham.
     
  18. Stephen B Dolan

    Stephen B Dolan Standard User

    Joined:
    Nov 14, 2014
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    1
    Hi Doug, how can I get an email with my misplaced license for Maxim 5.12? Thanks, Stephen B Dolan
     
  19. Roger Vine

    Roger Vine Standard User

    Joined:
    Nov 28, 2014
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    4
    OK, thanks for listening! I've posted an entry on the Demo Support forum as you suggested.
     
  20. ericsolo

    ericsolo Cyanogen Customer

    Joined:
    Dec 11, 2014
    Messages:
    3
    Hi

    I have registered for the Maxim Forum, and I can log in, but can't access the restricted forums for Maxim....

    Thanks

    Eric Solomonson
     

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